Technical Operations Analyst (Stores)

The TJX Companies, Inc; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

TJX Australia is seeking a Store Technology Analyst to support the technology that enables our stores to operate across the Australian network. You’ll work with Store Operations and technology teams to ensure reliable tools and a great customer experience.

Across new openings, remodels and trading events you’ll deploy, test and sustain store tech, diagnose issues and partner with vendors and field technicians to deliver practical technology solutions that keep stores running smoothly.

Qualifications

• Experience in IT support or similar technical environment.
• Strong troubleshooting and problem‑solving capability.
• Experience supporting Windows devices and endpoint technology.
• Ability to manage multiple priorities across technical and operational teams.
• Proactive approach with ownership from issue identification to resolution.

Responsibilities

• Supporting technology delivery for new store openings, relocations and remodels.
• Coordinating the setup, deployment, testing and readiness of store technology.
• Providing Level 2 support across POS systems, payment devices, Windows endpoints, printers and store infrastructure.
• Troubleshooting and resolving technical issues that impact store operations.
• Supporting peak trading periods, stocktakes and key business initiatives.
• Partnering with vendors, field technicians and internal stakeholders to deliver technology solutions.
• Identifying opportunities to improve store technology, stability and support processes.
• Contributing to the rollout of new technology and continuous improvement initiatives across the store network.

Skills

IT support

Troubleshooting

Windows endpoint

Multi-site coordination

Tools

POS systems

Printers / payment devices

Job description

Help power the technology behind every TJX Australia store.

From new store openings to keeping existing stores trading, this role sits at the heart of our store technology function. As a Store Technology Analyst, you'll support the technology that enables our stores to operate every day, ensuring teams have reliable, effective tools to deliver a great customer experience.

Working across our Australian store network, you'll be involved in everything from new store launches, remodels and technology rollouts through to troubleshooting issues, improving performance and supporting major trading events.

You'll work closely with Store Operations, technology teams and external partners to ensure store technology is ready, reliable and fit for purpose.

What you’ll be doing

• Supporting technology delivery for new store openings, relocations and remodels.
• Coordinating the setup, deployment, testing and readiness of store technology.
• Providing Level 2 support across POS systems, payment devices, Windows endpoints, printers and store infrastructure.
• Troubleshooting and resolving technical issues that impact store operations.
• Supporting peak trading periods, stocktakes and key business initiatives.
• Partnering with vendors, field technicians and internal stakeholders to deliver technology solutions.
• Identifying opportunities to improve store technology, stability and support processes.
• Contributing to the rollout of new technology and continuous improvement initiatives across the store network.

What you’ll bring

• Experience in IT support, technology operations or a similar technical environment.
• Strong troubleshooting and problem-solving capability.
• Experience supporting Windows devices and endpoint technology.
• The ability to manage multiple priorities and work effectively across technical and operational teams.
• A proactive approach and a willingness to take ownership from issue identification through to resolution.

Retail technology experience, exposure to POS or payments, and experience supporting multi-site environments will be highly regarded.

Why TJX Australia?

This is a fantastic opportunity to build broad experience across retail technology while playing a visible role in the success of our stores. You'll gain exposure to store openings, project delivery, operational support and technology innovation, with the opportunity to make a real impact on how our stores operate every day.