Digital Technical Manager - Marketing, eCommerce & Loyalty

Wesfarmers Health; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Team member discounts

Novated leasing

Employee Assistance Program (EAP)

Onsite gym facilities

Terrace and wellbeing facilities

Job summary

Wesfarmers Health seeks a Digital Technical Manager to lead technology platforms across Marketing, eCommerce and Loyalty for Australia's leading health and beauty brands. You will drive engineering standards, DevOps practices and secure, scalable solutions across web, mobile, CRM and campaigns.

You will partner with Product, Architecture, Cyber Security and Data teams to deliver reliable technology outcomes, mentor internal teams and vendor partners, and foster a culture of continuous

Qualifications

• 7+ years of software engineering, digital technology delivery, platform operations or equivalent leadership roles.
• Experience leading engineers, specialists, and vendor partners to deliver technology outcomes.
• Experience across marketing technology, eCommerce, digital web, CRM, loyalty platforms is highly desirable.
• Strong understanding of solution design, APIs, data flows, security and operational support models.

Responsibilities

• Lead engineering standards, governance, quality practices and release readiness across internal and vendor teams.
• Champion DevOps, CI/CD, automated testing, monitoring and continuous improvement.
• Oversee technical operational support, incident management and service improvement initiatives.
• Manage platform stability, technical debt and performance across complex digital ecosystems.
• Build and maintain strong relationships with stakeholders and vendor partners to deliver reliable outcomes.

Skills

Digital leadership

Software engineering

DevOps

CI/CD

Incident management

Stakeholder management

Marketing tech

eCommerce platforms

Security awareness

Education

Bachelor’s degree in Technology, Software Engineering, Computer Science or related discipline

Tools

JIRA

Confluence

ServiceNow

Monitoring

Analytics

Job description

Digital Technical Manager - Marketing, eCommerce & Loyalty

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, Australian Pharmaceutical Industries, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We are seeking a Digital Technical Manager - Marketing, eCommerce & Loyalty to lead technology solutions, engineering standards, and technical operations across a critical portfolio supporting some of Australia's most recognised retail, health and digital brands. Reporting to the Head of Technology - Marketing, eCommerce & Loyalty, you will play a key role in shaping and supporting the technology platforms that underpin our customer, marketing, loyalty and eCommerce experiences.

You will partner with Product, Architecture, Cyber Security, Data and Engineering teams to deliver secure, scalable and reliable technology solutions while leading internal teams and vendor partners to drive technical excellence and operational performance across web, mobile app, CRM, campaign and loyalty platforms.

Key activities include:

• Drive engineering standards, governance, quality practices and release readiness across internal and vendor teams
• Champion modern engineering approaches including DevOps, CI/CD, automated testing, monitoring and continuous improvement
• Lead technical operational support, incident management, problem resolution and service improvement initiatives
• Manage technical risk, platform stability, technical debt and operational performance across complex digital ecosystems
• Build strong relationships with stakeholders and vendor partners to deliver reliable, customer-focused technology outcomes

This is an exciting opportunity for an experienced technology leader who enjoys balancing strategic technology direction with hands‑on operational oversight, while fostering a culture of continuous improvement and engineering excellence.

What you’ll bring:

• 7+ years’ experience in software engineering, digital technology delivery, platform operations, technical leadership or related technology roles
• Experience leading engineers, technical specialists, support resources and third‑party vendor partners to deliver technology and operational outcomes
• Experience across marketing technology, eCommerce, digital web, mobile app, CRM, campaign, loyalty, retail or customer‑facing technology platforms highly desirable
• Strong understanding of solution design, engineering standards, software delivery lifecycle, integration patterns, APIs, data flows, security and operational support models
• Experience embedding engineering practices such as CI/CD, automated testing, code quality, observability, DevOps, release readiness and production support handover
• Ability to lead technical incident response, root cause analysis, problem management and service improvement activities across complex platform ecosystems
• Experience with tools such as JIRA, Confluence, ServiceNow, monitoring, alerting, analytics, reporting and engineering workflow platforms
• Bachelor’s degree in Technology, Software Engineering, Computer Science, Information Systems or a related discipline preferred but not essential
• Agile, DevOps, cloud, engineering leadership, ITIL or technology service management certification desirable
• Vendor management, cyber security, architecture or project delivery training desirable

Why us?

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica, Clear Skincare Clinics and Instant Scripts
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.