Customer Operations Coordinator

Myer Pty Ltd; City of Melbourne; Hybrid; AUD 34,440 - 44,083; Part time

Benefits offered by this job

Team member discounts

Learning and development

Flexible working

Lifestyle benefits

Job summary

Myer Group is seeking a Customer Operations Coordinator for our Head Office in Docklands. This casual, ongoing role supports the Customer Operations team, assisting stores and MXC with online fulfilment, phone and email inquiries, and process improvements.

The role offers a flexible hybrid setup with a mix of office and work-from-home days, and opportunities to contribute to exceptional customer experiences while adhering to company policies.

Qualifications

• Strong verbal and written communication with stakeholders.
• Experience in online fulfilment and eCommerce operations.
• Ability to work independently while seeking support or escalating when needed.
• Excellent attention to detail and high accuracy.
• Proven ability to manage competing priorities and meet deadlines.

Responsibilities

• Respond to enquiries from Stores and the MXC via phone and email.
• Investigate and resolve online order and fulfilment enquiries from Stores, DCs, DSVs and 3PLs.
• Provide guidance, support and approvals to MXC Circle Leaders in escalations.
• Complete allocated daily operational tasks accurately and within timeframes.
• Process refund requests through Freshdesk.
• Monitor and action WebCOM alert queues.
• Ensure compliance with policies and procedures.
• Minimise risks while maintaining customer focus.
• Continuously seek best outcomes for customers and stakeholders.

Skills

Communication skills

Online fulfilment

Independence

Attention to detail

Time management

Customer focus

MS Office

Tools

Freshdesk

WebCOM

Job description

Job no: 945138
Work type: Casual
Location: Support Office - Docklands

Myer Group brings together iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. With a store network that includes Myer, Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, sass and bide, Marcs and David Lawrence, at Myer Group you’ll be part of a diverse and dynamic team that’s shaping the future of retail across stores, online and beyond.

Myer Group is looking for a Customer Operations Coordinator to contribute to the efficient and customer focused delivery of the Customer Operations team. You will be supporting both internal and external stakeholders with online and fulfilment customer service support.

• Casual, ongoing role based in our Myer Group Head Office, with opportunity to work on weekends
• Great opportunity if you are passionate about delivering exceptional customer experiences
• Flexible hybrid working model, mix of working from our Docklands office, & work-from-home

About the role

• Respond to enquiries from Stores and the Myer Customer Experience Centre (MXC) via phone and email.
• Investigate and resolve online order and fulfilment enquiries from Stores, Distribution Centres, Drop Ship Vendors (DSVs), and third-party logistics providers (3PLs).
• Provide guidance, support, and approvals to MXC Circle Leaders in the resolution of customer escalations.
• Complete allocated daily operational tasks accurately and within required timeframes.
• Process refund requests submitted by the MXC and DSVs through Freshdesk.
• Monitor, review, and action outstanding alerts from WebCOM alert queues.
• Ensure all work is completed in accordance with company policies, compliance requirements, and operational procedures.
• Minimise risks relating to shrinkage, systems, and compliance while maintaining a strong customer focus.
• Continuously seek the best outcomes for customers and stakeholders.

About you

• Strong verbal and written communication skills, with confidence communicating via phone and email with a range of internal and external stakeholders.
• Experience in, and a sound understanding of, online fulfilment and eCommerce operations.
• The ability to work independently while recognising when to seek support or elevate issues.
• Excellent attention to detail and a high level of accuracy.
• Proven ability to manage competing priorities and consistently meet deadlines in a fast-paced environment.
• A customer-first mindset with a passion for delivering positive outcomes.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

Benefits to you

We'recommitted to providing a positive and supportive environment, where our team members are empowered to reach their full potential.

Our team members enjoya range of benefits including:

• Team member discounts:Generous discounts in-store and online
• Learning and development:Capability development workshops, successionplanning,and internal career opportunities acrossMyer Group brands.
• Flexible working:Lifestyle leave, flexible workhoursand hybrid workingis available for StoreSupport Office roles
• Lifestylebenefits:Employee Assistance Program (EAP),volunteer leave,discountedhealth insurance,gymmembershipsand novated leasing for eligible employees.

With more than 125 years of retail heritage, it’s an exciting time to join.

Your future starts here — help shape what’s next at Myer Group.

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.