Technical Services Manager: Lead Field & Workshop Team

CSE Australia; Mackay Regional; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Career development opportunities

Long-term career prospects

Competitive remuneration package

Job summary

CSE Crosscom in Mackay, Queensland, seeks a Technical Services Manager to lead an established workshop and on-site team, shaping work patterns and service methods to boost client satisfaction while driving efficiency and skill development. You will oversee governance, SLAs, KPIs, HSEQ, and branch management, guiding service delivery and continuous improvement in a hands-on leadership role.

The ideal candidate will have proven service management leadership, contract experience, tertiary or trades

Qualifications

• Proven experience in a Service Management role overseeing end-to-end delivery.
• Formal leadership experience with a medium to large technical team.
• Exposure to contract development and contract management.
• Tertiary qualifications or trades certification in a technical field.
• Excellent written and verbal communication with high attention to detail.
• Strong track record in developing and growing a cohesive service team.
• Ability to identify and drive improvements across the service function.
• Analytical and strategic thinker with business acumen.
• Strong financial understanding for service-based businesses.
• Collaborative and positive attitude aligned with company values.

Responsibilities

• Foster teamwork and coach staff; lead performance reviews.
• Coordinate with Operations for scheduling and solution deliveries.
• Manage utilization of personnel and resources for service delivery.
• Own maintenance and ensure compliance with contracts and licenses.
• Manage and report on service operating costs.
• Oversee vendor quality and product compliance with specs.
• Drive HSEQ compliance and continuous process improvements.
• Ensure governance to company policies and procedures.
• Seek continuous improvement opportunities across the function.
• Collaborate with clients to maintain high levels of satisfaction.

Skills

Service management

People management

Cost management

Customer service

Reporting

Leadership

Education

Tertiary qualifications

Trades certification

Technical field experience

Job description

CSE Crosscom in Mackay, Queensland, seeks a Technical Services Manager to lead an established workshop and on-site team, shaping work patterns and service methods to boost client satisfaction while driving efficiency and skill development. You will oversee governance, SLAs, KPIs, HSEQ, and branch management, guiding service delivery and continuous improvement in a hands-on leadership role.

The ideal candidate will have proven service management leadership, contract experience, tertiary or trades