Technical Services Lead: Team, SLA & Continuous Improvement

CSE; Mackay Regional; Vor Ort; AUD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Remuneration package

Personal development opportunities

Career progression with fast-growing公司

Employee benefits and HR resources

Stability and long-term prospects

Zusammenfassung

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products and services across Australia and New Zealand. We are seeking a Technical Services Manager to lead our Mackay team, shape service delivery, and drive continuous improvement.

You will manage the workshop and on-site activities, focus on client satisfaction, and guide the team in governance, KPI reporting, and cost control while collaborating with branch management to grow the business.

Qualifikationen

• Proven experience in a Service Management role, overseeing end to end from people management, cost management, customer service and reporting.
• Formal and hands on leadership experience, with a medium to large team in a technical setting.
• Exposure to contract development and management.
• Excellent communication, both written and verbal with attention to detail.
• Proven track record in leadership and developing a cohesive service orientated team.
• Analytical and strategic thinker.
• Excellent financial acumen with experience in understanding financial aspects of a service-based business.
• Collaborative and positive attitude aligned with CSE values.

Aufgaben

• Foster teamwork and a positive environment (toolbox talks, performance reviews, coaching, training opportunities).
• Coordinate with Operations for scheduling and solutions deliveries.
• Manage utilisation of employees and resources for service delivery.
• Take ownership of maintenance and manage technical records to meet contracted requirements and licenses.
• Manage and report on Technical Services operating costs.
• Oversee vendor quality to ensure products meet specifications.
• Be proactive in HSEQ, reporting, compliance and process improvement.
• Ensure governance to CSE policies and procedures.
• Identify and act on continuous improvement opportunities.
• Engage with clients to ensure customer satisfaction.

Kenntnisse

Service management

Team leadership

Operations scheduling

Cost management

Customer service

Governance & compliance

HSEQ

Vendor management

Financial acumen

Continuous improvement

Ausbildung

Tertiary qualification

Trades certification

Technical experience

Jobbeschreibung

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products and services across Australia and New Zealand. We are seeking a Technical Services Manager to lead our Mackay team, shape service delivery, and drive continuous improvement.

You will manage the workshop and on-site activities, focus on client satisfaction, and guide the team in governance, KPI reporting, and cost control while collaborating with branch management to grow the business.