Technical Services Leader — Field & Workshop Ops

CSE Global; Mackay Regional; Vor Ort; AUD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration

Personal development opportunities

Career progression with growth

Zusammenfassung

CSE Crosscom is seeking a Technical Services Manager to lead a skilled technician team, both in the workshop and onsite with clients. You will shape work patterns, drive best-practice service methods, and ensure client satisfaction while guiding the service team on governance, KPI tracking, and continuous improvement.

You will work with Mackay branch leadership to manage costs, reporting, and vendor quality, developing your team’s skills and aligning with CSE values across Australia.

Qualifikationen

• Experience-leading service teams in a technical environment.
• Ability to manage cost and deliver customer-focused outcomes.
• Strong communication and documentation skills.
• Track record of improving service delivery and governance.

Aufgaben

• Foster teamwork and a positive environment via toolbox talks and coaching.
• Coordinate scheduling and solution deliveries with operations.
• Manage resource utilization for service delivery.
• Take ownership of maintenance and customer records for compliance.
• Monitor operating costs of Technical Services.
• Ensure vendor quality meets technical specs.
• Drive HSEQ compliance and governance of policies.
• Identify and implement continuous improvement opportunities.
• Collaborate with clients to ensure satisfaction.

Kenntnisse

People management

Cost management

Customer service

Reporting

Contract management

Leadership

Contract development

Communication

Analytical thinking

Strategic thinking

Ausbildung

Tertiary qualifications

Trades Certification or technical field experience

Jobbeschreibung

CSE Crosscom is seeking a Technical Services Manager to lead a skilled technician team, both in the workshop and onsite with clients. You will shape work patterns, drive best-practice service methods, and ensure client satisfaction while guiding the service team on governance, KPI tracking, and continuous improvement.

You will work with Mackay branch leadership to manage costs, reporting, and vendor quality, developing your team’s skills and aligning with CSE values across Australia.