Technical Services Manager — Field & Workshop Ops

CSE Crosscom; Mackay Regional; Vor Ort; AUD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Remuneration package

Career progression

Training opportunities

HR resources

Job stability

Zusammenfassung

CSE Crosscom is seeking a Technical Services Manager to lead a skilled team of technicians in the Mackay area, guiding service delivery both in the workshop and on client sites. You will shape work patterns, drive best practice, and ensure client satisfaction while aligning operations with governance, HSEQ, and KPI targets.

Ideally you bring strong leadership, financial acumen, and a proven track record in managing complex service contracts.

Qualifikationen

• Proven experience in a Service Management role overseeing end-to-end delivery.
• Formal and hands-on leadership experience with a medium to large team in a technical setting.
• Exposure to contract development and management.
• Excellent communication, both written and verbal with attention to detail.

Aufgaben

• Foster teamwork and a positive environment (toolbox talks, performance reviews, coaching).
• Coordinate with Operations for scheduling and solutions deliveries.
• Manage utilisation of employees and resources for service delivery.
• Own maintenance and ensure compliance with contracted requirements and licenses.
• Manage and report on Technical Services operating costs.
• Oversee vendor quality and ensure products meet specs.
• Promote HSEQ, governance, and continuous improvement.
• Align with CSE policies and procedures.
• Drive customer satisfaction through proactive service delivery.

Kenntnisse

Leadership

Customer service

Financial acumen

Strategic thinking

Communication

Team development

Ausbildung

Tertiary qualifications

Trades certification

Jobbeschreibung

CSE Crosscom is seeking a Technical Services Manager to lead a skilled team of technicians in the Mackay area, guiding service delivery both in the workshop and on client sites. You will shape work patterns, drive best practice, and ensure client satisfaction while aligning operations with governance, HSEQ, and KPI targets.

Ideally you bring strong leadership, financial acumen, and a proven track record in managing complex service contracts.