Technical Services Manager

CSE Australia; Mackay Regional; Vor Ort; AUD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Career development opportunities

Long-term career prospects

Competitive remuneration package

Zusammenfassung

CSE Crosscom in Mackay, Queensland, seeks a Technical Services Manager to lead an established workshop and on-site team, shaping work patterns and service methods to boost client satisfaction while driving efficiency and skill development. You will oversee governance, SLAs, KPIs, HSEQ, and branch management, guiding service delivery and continuous improvement in a hands-on leadership role.

The ideal candidate will have proven service management leadership, contract experience, tertiary or trades

Qualifikationen

• Proven experience in a Service Management role overseeing end-to-end delivery.
• Formal leadership experience with a medium to large technical team.
• Exposure to contract development and contract management.
• Tertiary qualifications or trades certification in a technical field.
• Excellent written and verbal communication with high attention to detail.
• Strong track record in developing and growing a cohesive service team.
• Ability to identify and drive improvements across the service function.
• Analytical and strategic thinker with business acumen.
• Strong financial understanding for service-based businesses.
• Collaborative and positive attitude aligned with company values.

Aufgaben

• Foster teamwork and coach staff; lead performance reviews.
• Coordinate with Operations for scheduling and solution deliveries.
• Manage utilization of personnel and resources for service delivery.
• Own maintenance and ensure compliance with contracts and licenses.
• Manage and report on service operating costs.
• Oversee vendor quality and product compliance with specs.
• Drive HSEQ compliance and continuous process improvements.
• Ensure governance to company policies and procedures.
• Seek continuous improvement opportunities across the function.
• Collaborate with clients to maintain high levels of satisfaction.

Kenntnisse

Service management

People management

Cost management

Customer service

Reporting

Leadership

Ausbildung

Tertiary qualifications

Trades certification

Technical field experience

Jobbeschreibung

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure and services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.

With this opportunity as the Technical Services Manager, you will manage and lead an established team of technician's working in both the CSE workshop and clients onsite. You will be hands on in creating and establishing work patterns and best practice service methods focusing on client satisfaction and customer service, while ensuring that your team is working efficiently, effectively and developing their skills as we evolve as a business. You will have strong business acumen and give direction to how the Service Team operates, covering financial elements, HSEQ, SLA's & KPI's, governance and compliance, and continuous improvement, while being a key member of the Mackay branch management team sharing your insights.

Responsibilities will include:

• Foster teamwork, and facilitating a positive environment (Toolbox talks, performance reviews, coaching, and identify training opportunities).
• Work in hand with Operations for all scheduling and solutions deliveries
• Manage utilisation of employees and resources for service delivery
• Take ownership of maintenance, including managing completion of maintenance and customer technical records ensuring compliance to contracted requirements and license agreements.
• Manage and report on Technical Services operating costs
• Oversee vendor quality, ensuring all manufactured products meet the requirements and technical specifications needed.
• Be proactive in HSEQ, from reporting, compliance and improvement of processes.
• Ensure governance to CSE policies and procedures
• Actively seek continuous improvement opportunities
• Work with clients to ensure customer satisfaction

What we are looking for:

• Proven experience in a Service Management role, overseeing end to end from people management, cost management, customer service and reporting
• Formal and hands on leadership experience, with a medium to large team in a technical setting
• Exposure to contract development and management
• Tertiary qualifications, Trades Certification or applied experience in a technical field.
• Excellent communication, both written and verbal with an elevated level of attention to detail.
• A proven track record in leadership, with a history of developing and growing a cohesive service orientated team.
• Strong ability to identify and action areas of improvement
• An analytical and strategic thinker
• Excellent financial acumen with previous experience in understanding financial aspects of a service-based business.
• A collaborative and positive attitude, with a willingness to adopt and promote CSE values both internally and to clients.

In return CSE Crosscom can offer an excellent opportunity to grow your career, with continued growth of our business nationally, CSE is established as a market leader working with some of Australia's premium industry names.

On top of:

• Attractive renumeration package and benefits
• Excellent personal development opportunities with training, education, mentorship and upskilling
• Career progression with a fast-growing company
• Numerous employee benefits and HR resources
• Excellent stability and long-term prospects with expansion of clients and services in every state.