Technical Services Manager

Cse-Global; Darwin; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Remuneration package

Professional development

Career progression

Employee benefits

Job summary

CSE Crosscom in Darwin is seeking a Technical Services Manager to lead a skilled technician team across the workshop and client sites, shaping work patterns and service methods to enhance client satisfaction and efficiency.

You will drive governance, HSEQ, SLA and KPI reporting, and manage financial aspects while mentoring staff and contributing to Darwin branch leadership with strategic insights.

Qualifications

• Proven service management experience overseeing end-to-end operations including people, cost, customer service and reporting.
• Formal and hands-on leadership experience with a medium to large technical team.
• Exposure to contract development and contract management.
• Tertiary qualifications or trades certification or applied experience in a technical field.
• Excellent written and verbal communication with attention to detail.
• Proven track record of building and developing a cohesive service-oriented team.
• Strong analytical and strategic thinking with financial awareness.
• Collaborative mindset aligned with CSE values.

Responsibilities

• Foster teamwork and a positive environment through toolbox talks, performance reviews, coaching, and training opportunities.
• Coordinate with Operations for scheduling and solutions delivery.
• Manage utilisation of staff and resources for service delivery.
• Oversee maintenance ownership and ensure completion and compliant customer records.
• Monitor and report on operating costs of Technical Services.
• Oversee vendor quality to meet specifications and requirements.
• Promote HSEQ compliance and continuous improvement of processes.
• Ensure governance to CSE policies and procedures.
• Seek continuous improvement opportunities and drive client satisfaction.

Skills

Service management

People management

Cost management

Customer service

Reporting

Leadership

Analytical thinking

Strategic thinking

Financial acumen

Collaboration

Education

Tertiary qualifications

Trades certification

Job description

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure and services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.

With this opportunity as the Technical Services Manager, you will manage and lead an established team of technician's working in both the CSE workshop and clients onsite. You will be hands on in creating and establishing work patterns and best practice service methods focusing on client satisfaction and customer service, while ensuring that your team is working efficiently, effectively and developing their skills as we evolve as a business. You will have strong business acumen and give direction to how the Service Team operates, covering financial elements, HSEQ, SLA's & KPI's, governance and compliance, and continuous improvement, while being a key member of the Darwin branch management team sharing your insights.

Responsibilities will include:

• Foster teamwork, and facilitating a positive environment (Toolbox talks, performance reviews, coaching, and identify training opportunities).
• Work in hand with Operations for all scheduling and solutions deliveries
• Manage utilisation of employees and resources for service delivery
• Take ownership of maintenance, including managing completion of maintenance and customer technical records ensuring compliance to contracted requirements and license agreements.
• Manage and report on Technical Services operating costs
• Oversee vendor quality, ensuring all manufactured products meet the requirements and technical specifications needed.
• Be proactive in HSEQ, from reporting, compliance and improvement of processes.
• Ensure governance to CSE policies and procedures
• Actively seek continuous improvement opportunities
• Work with clients to ensure customer satisfaction

What we are looking for:

• Proven experience in a Service Management role, overseeing end to end from people management, cost management, customer service and reporting
• Formal and hands on leadership experience, with a medium to large team in a technical setting
• Exposure to contract development and management
• Tertiary qualifications, Trades Certification or applied experience in a technical field.
• Excellent communication, both written and verbal with an elevated level of attention to detail.
• A proven track record in leadership, with a history of developing and growing a cohesive service orientated team.
• Strong ability to identify and action areas of improvement
• An analytical and strategic thinker
• Excellent financial acumen with previous experience in understanding financial aspects of a service-based business.
• A collaborative and positive attitude, with a willingness to adopt and promote CSE values both internally and to clients.

In return CSE Crosscom can offer an excellent opportunity to grow your career, with continued growth of our business nationally, CSE is established as a market leader working with some of Australia's premium industry names.

On top of:

• Attractive renumeration package and benefits
• Excellent personal development opportunities with training, education, mentorship and upskilling
• Career progression with a fast-growing company
• Numerous employee benefits and HR resources
• Excellent stability and long-term prospects with expansion of clients and services in every state.