Technical Services Manager

CSE; Darwin; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Attractive remuneration package

Personal development opportunities

Career progression

Employee benefits

Stability and long-term prospects

Job summary

CSE Crosscom in Darwin is seeking a Technical Services Manager to lead an established team of technicians in the workshop and on client sites. You will shape work patterns, establish best practice service methods, and focus on client satisfaction while ensuring efficiency and skills development as we evolve as a business.

You will own governance, financials, HSEQ, SLA/KPI’s, and continuous improvement, collaborating with branch leadership to align service delivery with CSE values and national

Qualifications

• End-to-end service management experience including people, cost, and reporting.
• Experience leading medium to large technical teams.
• Experience with contract development and management.
• Tertiary qualifications or trades certification in a technical field.
• Excellent written and verbal communication.
• Proven leadership with track record of growing a service-oriented team.
• Analytical and strategic thinker with cost awareness.
• Collaborative attitude aligned with company values.

Responsibilities

• Foster teamwork and a positive environment (toolbox talks, performance reviews, coaching, and identify training opportunities).
• Collaborate with Operations for scheduling and solution deliveries.
• Manage utilisation of employees and resources for service delivery.
• Oversee maintenance and ensure records meet contracted requirements and licenses.
• Manage and report on Technical Services operating costs.
• Oversee vendor quality and ensure products meet specifications.
• Drive HSEQ compliance and continuous improvement.
• Ensure governance to CSE policies and procedures.
• Work with clients to ensure customer satisfaction.

Skills

Service Management

Leadership

Communication

Continuous improvement

Analytical thinking

Financial acumen

Education

Tertiary qualifications

Trades Certification

Job description

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure and services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.

With this opportunity as the Technical Services Manager, you will manage and lead an established team of technician’s working in both the CSE workshop and clients onsite. You will be hands on in creating and establishing work patterns and best practice service methods focusing on client satisfaction and customer service, while ensuring that your team is working efficiently, effectively and developing their skills as we evolve as a business. You will have strong business acumen and give direction to how the Service Team operates, covering financial elements, HSEQ, SLA’s & KPI’s, governance and compliance, and continuous improvement, while being a key member of the Darwin branch management team sharing your insights.

Responsibilities will include:

• Foster teamwork, and facilitating a positive environment (Toolbox talks, performance reviews, coaching, and identify training opportunities).
• Work in hand with Operations for all scheduling and solutions deliveries
• Manage utilisation of employees and resources for service delivery
• Take ownership of maintenance, including managing completion of maintenance and customer technical records ensuring compliance to contracted requirements and license agreements.
• Manage and report on Technical Services operating costs
• Oversee vendor quality, ensuring all manufactured products meet the requirements and technical specifications needed.
• Be proactive in HSEQ, from reporting, compliance and improvement of processes.
• Ensure governance to CSE policies and procedures
• Actively seek continuous improvement opportunities
• Work with clients to ensure customer satisfaction

What we are looking for:

• Proven experience in a Service Management role, overseeing end to end from people management, cost management, customer service and reporting
• Formal and hands on leadership experience, with a medium to large team in a technical setting
• Exposure to contract development and management
• Tertiary qualifications, Trades Certification or applied experience in a technical field.
• Excellent communication, both written and verbal with an elevated level of attention to detail.
• A proven track record in leadership, with a history of developing and growing a cohesive service orientated team.
• Strong ability to identify and action areas of improvement
• An analytical and strategic thinker
• Excellent financial acumen with previous experience in understanding financial aspects of a service-based business.
• A collaborative and positive attitude, with a willingness to adopt and promote CSE values both internally and to clients.

In return CSE Crosscom can offer an excellent opportunity to grow your career, with continued growth of our business nationally, CSE is established as a market leader working with some of Australia’s premium industry names.

On top of:

• Attractive renumeration package and benefits
• Excellent personal development opportunities with training, education, mentorship and upskilling
• Career progression with a fast-growing company
• Numerous employee benefits and HR resources
• Excellent stability and long-term prospects with expansion of clients and services in every state.