Field Technical Specialist

Abbott Laboratories; Townsville City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Abbott Laboratories in Townsville, QLD, AU, invites applications for a Field Technical Specialist to advance electrophysiology mapping and ablation support across the assigned region. The role requires mapping expertise, strong troubleshooting, and training delivery to hospital teams.

You will engage with clinicians, support EP procedures, and drive product knowledge including Power BI data entry. Occasional travel and continuous skill development are expected in a dynamic healthcare setting.

Qualifications

• Essential tertiary qualifications in Biomedical Science, Biomedical Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
• Desirable Prior Electrophysiology experience Cardiac training and working knowledge of ECG's and cardiac monitoring.

Responsibilities

• Complete pre-course reading and online training for mapping as outlined in the training guide within designated time.
• Attend didactic training and online course work and complete exams as required.
• Achieve EP 3D mapping certification by undertaking and completing a thorough in-house training program to allow you to support 3D mapping cases independently.
• Operate the EnSiteX 3D Mapping system independently during ablation procedures across your assigned region ranging from simple to complex arrhythmias.
• Be able to work independently as a mapper and ability to troubleshoot any issues as they arise.
• Work to achieve sign off to C mapper level as per timelines outlined and continue training to minimum B mapper and where appropriate to A mapper.
• Have a solid understanding of recording system (Claris) and be able to provide trouble shooting support to hospital technician, and where required be able to run recording system independently.
• Develop a clear understanding of Power BI and Gem data entry.
• Undertake sales skills training and engage with Territory Managers to understand the key objectives designed to drive business growth.
• Develop relationships with KOL's and Cardiac catheter Lab staff.
• Conduct education/training to hospital staff.
• Identify customer needs and communicate these to appropriate Territory Manager.
• Maintain and update product knowledge including actively participating in internal and external training sessions.
• Assisting colleagues with their mapping development, including supervision of new trainees or colleagues seeking to increase their mapping skills.
• Assist with product marketing and launches.
• Provide market feedback on product and competitor activity.
• Comply with customer service and other administrative requirements within the required timeframe.
• Ensure maintenance of company property/assets.

Skills

Independent mapper

Troubleshooting

Training delivery

Education

Biomedical/Biomedical Engineering/Medical Science/Human Movement related field

Tools

EnSiteX 3D Mapping system

Claris recording system

Power BI

Gem data entry

Job description

Field Technical Specialist Abbott Laboratories•Townsville, QLD, AU

Job Description

JOB DESCRIPTION:

About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You will have access to: Career development with an international company where you can grow the career you dream of . A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune 500 A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

Key responsibilities

• Complete pre-course reading and online training for mapping as outlined in the training guide within designated time.
• Attend didactic training and online course work and complete exams as required.
• Achieve EP 3D mapping certification by undertaking and completing a thorough in-house training program to allow you to support 3D mapping cases independently.
• Operate the EnSiteX 3D Mapping system independently during ablation procedures across your assigned region ranging from simple to complex arrhythmias.
• Be able to work independently as a mapper and ability to trouble shoot any issues as they arise.
• Work to achieve sign off to C mapper level as per timelines outlined and continue training to minimum B mapper and where appropriate to A mapper.
• Have a solid understanding of recording system (Claris) and be able to provide trouble shooting support to hospital technician, and where required be able to run recording system independently.
• Develop a clear understanding of Power BI and Gem data entry.
• Undertake sales skills training and engage with Territory Managers to understand the key objectives designed to drive business growth.
• Develop relationships with KOL's and Cardiac catheter Lab staff.
• Conduct education/training to hospital staff.
• Identify customer needs and communicate these to appropriate Territory Manager.
• Maintain and update product knowledge including actively participating in internal and external training sessions.
• Assisting colleagues with their mapping development, including supervision of new trainees or colleagues seeking to increase their mapping skills.
• Assist with product marketing and launches.
• Provide market feedback on product and competitor activity.
• Comply with customer service and other administrative requirements within the required timeframe.
• Ensure maintenance of company property/assets.

Qualifications and Experience

• Essential Tertiary qualifications in Biomedical Science, Biomedical Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
• Desirable Prior Electrophysiology experience Cardiac training and working knowledge of ECG's and cardiac monitoring.

The base pay for this position is N/A.

In specific locations, the pay range may vary from the range posted.

LOCATION: Australia > Doncaster : 666 Doncaster Road

WORK SHIFT: Standard

TRAVEL: Yes, 20 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.