Technical Manager - Liability Specialist

Haylo People Pty Ltd; Sydney; Hybride; AUD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Long-term government contract

Résumé du poste

Haylo People Pty Ltd is recruiting a Technical Manager to work closely with claims teams, providing technical guidance, coaching and support on complex long-tail claims. The role focuses on policy interpretation, coverage queries and process improvement rather than managing a dedicated claims portfolio.

You will influence claims strategy, support settlement negotiations, and partner with internal and external stakeholders across a long-term government contract.

Qualifications

• Experience with long-tail claims and technical insurance for liability, PI, and related lines.
• Coaching, mentoring or technical referral experience valued.
• Ability to interpret policies, exclusions and coverage issues.

Responsabilités

• Provide expert advice on complex insurance coverage issues and policy interpretation.
• Act as internal referral point for technical and coverage queries.
• Coach claims teams on policy interpretation, exclusions and resolution strategies.
• Support claims teams with settlement negotiations and dispute resolution.
• Identify trends, risks and coverage gaps; provide recommendations.
• Build relationships with internal teams and external stakeholders.
• Contribute to continuous improvement initiatives and claims handling capability enhancements.

Connaissances

Long-tail claims

Technical insurance

Coaching

Policy interpretation

Description du poste

HAYLO People are experts in Personal Injury and General Insurance recruitment. We are partnered with a with an international organisation with a long-term government contract, looking for a Technical Manager to work closely with claims teams, providing technical guidance, coaching and support across complex long-tail claims, along with run process improve projects also. This is a great opportunity for an experienced liability claims professional who enjoys coaching and developing others, providing technical advice, improving processes and influencing claims outcomes, rather than managing a dedicated claims portfolio.

Key responsibilities

• Provide expert advice on complex insurance coverage issues and policy interpretation.
• Act as the key internal referral point for technical and coverage queries.
• Coach and support claims teams on policy interpretation, exclusions and resolution strategies.
• Support claims teams with settlement negotiations and dispute resolution.
• Identify trends, risks and coverage gaps across the portfolio and provide recommendations.
• Build strong relationships across internal teams, external agencies and key stakeholders.
• Contribute to continuous improvement initiatives and enhance claims handling capability.

Skills and Experience

We are looking for someone with strong long-tail claims and technical insurance experience, ideally across areas such as Public Liability, Personal Injury, Sensitive Claims, Property, Motor, Product or Cyber. Previous coaching, mentoring or technical referral experience would be highly regarded.

Why you will love this role

• Base salary of up to $150,000 + Super
• Hybrid working - up to 2 days a week in Sydney CBD or Parramatta
• Long-term government contract
• Technical/coaching focused role - no dedicated claims portfolio
• Opportunity to influence claims strategy, capability and process improvement
• Positive and engaged team with strong career growth opportunities

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.