Technical Manager - Liability Specialist

HAYLO People; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 days/week)

Competitive salary + super

Job summary

HAYLO People in Australia is seeking a Technical Manager to work closely with claims teams, providing technical guidance, coaching and support across complex long-tail claims, along with run process improvement projects.

This role emphasizes coaching, technical advice, and process improvement to influence claims outcomes rather than managing a dedicated portfolio. You will act as a technical referral point for complex coverage issues and negotiations.

Qualifications

• We are looking for someone with strong long-tail claims and technical insurance experience across areas such as Public Liability, Personal Injury, Sensitive Claims, Property, Motor, Product or Cyber.
• Previous coaching, mentoring or technical referral experience would be highly regarded.

Responsibilities

• Provide expert advice on complex insurance coverage issues and policy interpretation.
• Act as the key internal referral point for technical and coverage queries.
• Coach and support claims teams on policy interpretation, exclusions and resolution strategies.
• Support claims teams with settlement negotiations and dispute resolution.
• Identify trends, risks and coverage gaps across the portfolio and provide recommendations.
• Build strong relationships across internal teams, external agencies and key stakeholders.
• Contribute to continuous improvement initiatives and enhance claims handling capability.

Skills

Long-tail claims

Technical insurance

Coaching & mentoring

Job description

HAYLO Peopleare experts inPersonal Injury and General Insurance recruitment. We are partnered with an international organisation with a long-term government contract, looking for a Technical Manager to work closely with claims teams, providing technical guidance, coaching and support across complex long-tail claims, along with run process improve projects also.

This is a great opportunity for an experienced liability claims professional who enjoys coaching and developing others, providing technical advice, improving processes and influencing claims outcomes, rather than managing a dedicated claims portfolio.

The role will see you act as a key technical referral point, supporting teams with complex coverage issues, policy interpretation, claims strategy, dispute resolution and settlement negotiations, while also identifying opportunities to improve processes and team capability.

Key responsibilities

• Provide expert advice on complex insurance coverage issues and policy interpretation.
• Act as the key internal referral point for technical and coverage queries.
• Coach and support claims teams on policy interpretation, exclusions and resolution strategies.
• Support claims teams with settlement negotiations and dispute resolution.
• Identify trends, risks and coverage gaps across the portfolio and provide recommendations.
• Build strong relationships across internal teams, external agencies and key stakeholders.
• Contribute to continuous improvement initiatives and enhance claims handling capability.

Skills and Experience

We are looking for someone with strong long-tail claims and technical insurance experience, ideally across areas such as Public Liability, Personal Injury, Sensitive Claims, Property, Motor, Product or Cyber. Previous coaching, mentoring or technical referral experience would be highly regarded.

Why you will love this role

• Base salary of up to $150,000 + Super
• Hybrid working - up to 2 days a week in Sydney CBD or Parramatta
• Long-term government contract
• Technical/coaching focused role - no dedicated claims portfolio
• Opportunity to influence claims strategy, capability and process improvement
• Positive and engaged team with strong career growth opportunities

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

For more information please reach out to Dominic Sheppard - [e-mail]