Technical Liability Claims Coach & Strategy Advisor

HAYLO People; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 days/week)

Competitive salary + super

Job summary

HAYLO People in Australia is seeking a Technical Manager to work closely with claims teams, providing technical guidance, coaching and support across complex long-tail claims, along with run process improvement projects.

This role emphasizes coaching, technical advice, and process improvement to influence claims outcomes rather than managing a dedicated portfolio. You will act as a technical referral point for complex coverage issues and negotiations.

Qualifications

• We are looking for someone with strong long-tail claims and technical insurance experience across areas such as Public Liability, Personal Injury, Sensitive Claims, Property, Motor, Product or Cyber.
• Previous coaching, mentoring or technical referral experience would be highly regarded.

Responsibilities

• Provide expert advice on complex insurance coverage issues and policy interpretation.
• Act as the key internal referral point for technical and coverage queries.
• Coach and support claims teams on policy interpretation, exclusions and resolution strategies.
• Support claims teams with settlement negotiations and dispute resolution.
• Identify trends, risks and coverage gaps across the portfolio and provide recommendations.
• Build strong relationships across internal teams, external agencies and key stakeholders.
• Contribute to continuous improvement initiatives and enhance claims handling capability.

Skills

Long-tail claims

Technical insurance

Coaching & mentoring

Job description

HAYLO People in Australia is seeking a Technical Manager to work closely with claims teams, providing technical guidance, coaching and support across complex long-tail claims, along with run process improvement projects.

This role emphasizes coaching, technical advice, and process improvement to influence claims outcomes rather than managing a dedicated portfolio. You will act as a technical referral point for complex coverage issues and negotiations.