Hybrid Technical Claims Coach & Process Improvement Lead

Haylo People Pty Ltd; Sydney; Hybrid; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Long-term government contract

Job summary

Haylo People Pty Ltd is recruiting a Technical Manager to work closely with claims teams, providing technical guidance, coaching and support on complex long-tail claims. The role focuses on policy interpretation, coverage queries and process improvement rather than managing a dedicated claims portfolio.

You will influence claims strategy, support settlement negotiations, and partner with internal and external stakeholders across a long-term government contract.

Qualifications

• Experience with long-tail claims and technical insurance for liability, PI, and related lines.
• Coaching, mentoring or technical referral experience valued.
• Ability to interpret policies, exclusions and coverage issues.

Responsibilities

• Provide expert advice on complex insurance coverage issues and policy interpretation.
• Act as internal referral point for technical and coverage queries.
• Coach claims teams on policy interpretation, exclusions and resolution strategies.
• Support claims teams with settlement negotiations and dispute resolution.
• Identify trends, risks and coverage gaps; provide recommendations.
• Build relationships with internal teams and external stakeholders.
• Contribute to continuous improvement initiatives and claims handling capability enhancements.

Skills

Long-tail claims

Technical insurance

Coaching

Policy interpretation

Job description

Haylo People Pty Ltd is recruiting a Technical Manager to work closely with claims teams, providing technical guidance, coaching and support on complex long-tail claims. The role focuses on policy interpretation, coverage queries and process improvement rather than managing a dedicated claims portfolio.

You will influence claims strategy, support settlement negotiations, and partner with internal and external stakeholders across a long-term government contract.