Technical Field Engineer

Unisys; Parramatta; On-site; AUD 90,000 - 120,000; Full time

Job summary

Unisys is seeking an on-site Field Engineer in Australia to install, repair, and sustain hardware and software at customer premises. You will deliver end-to-end field engineering support for large, complex clients and take ownership of onsite service activity.

The role requires hands-on field experience, a technical certification or associate degree, and Australian citizenship with Baseline/NV1 clearance. You will collaborate with technical colleagues to ensure timely, effective service delivery

Qualifications

• Technical certification or associate degree preferred.
• At least 2 years hands‑on experience in field engineering or related technical support roles.
• Proven ability to perform maintenance, installations, and troubleshooting in customer environments.
• Must be an Australian Citizen
• Active Australian Security Clearance - Baseline/NV1 is a mandatory requirement

Responsibilities

• Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises.
• Provides the full range of field engineering support for large and complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced maintenance on all products, including low‑complexity installations.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports team members with technical assistance and expertise.
• Contributes to improved client service metrics through reporting and documentation.
• Monitors technical and process issues, informing management and recommending improvements.

Skills

Hands-on field engineering

Troubleshooting in customer envs

On-site service ownership

Education

Technical certification or associate degree

Job description

Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality.

Provides the full range of field engineering support for large and complex clients.

Takes complete ownership of onsite service activity.

Performs advanced maintenance on all products, including low‑complexity installations.

Provides technical feedback on equipment, systems, and processes to improve service delivery.

Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.

Identifies and resolves systemic issues within the team.

Proactively supports team members with technical assistance and expertise.

Contributes to improved client service metrics through reporting and documentation.

Monitors technical and process issues, informing management and recommending improvements.

Key Qualifications

Technical certification or associate degree preferred.

At least 2 years of hands‑on experience in field engineering or related technical support roles.

Proven ability to perform maintenance, installations, and troubleshooting in customer environments.

Must be an Australian Citizen

Active Australian Security Clearance -Baseline/NV1ismandatory requirement