Field Operations Engineer

SecurITon Technologies; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

SecurITon Technologies is seeking a Field Operations Engineer to join our Melbourne team. This full-time, on-site role delivers hands-on IT infrastructure installation, configuration, and maintenance directly at client sites.

You will diagnose hardware, software and network issues, respond to service requests, and document work while coordinating with internal teams. A driver’s license and the ability to work in an on-call rotation are essential.

Qualifications

• Field operations experience including on-site installation, maintenance and support of IT systems.
• Strong troubleshooting skills for hardware, software and network issues.
• Clear communication with non-technical stakeholders.
• Certifications such as CompTIA A+, AZ-900, AB-900, SC-900 or equivalent hands-on experience.
• Ability to work independently in the field and manage multiple service requests.
• Familiarity with ticketing systems, documentation standards and ITSM practices.
• Valid driver’s license and vehicle.

Responsibilities

• Install, configure and maintain IT infrastructure at client locations.
• Diagnose and resolve hardware, software and connectivity issues.
• Respond to service requests and perform routine system checks.
• Document work performed and coordinate with internal teams for escalation.
• Participate in on-call rotation as part of the team.

Skills

On-site installation

Field operations

Hardware & software troubleshooting

Customer communication

Certifications

Independent field work

Ticketing systems

Job description

Company Description SecurITon Technologies is an IT managed services company that provides end-to-end technology support and solutions to a diverse range of clients. The organization focuses on maintaining reliable, secure, and efficient IT environments that help businesses operate without disruption. Team members work with modern infrastructure, tools, and processes to deliver consistent, high-quality service. SecurITon Technologies values collaborative problem-solving, customer-focused outcomes, and ongoing professional development for its technical staff.

Role Description

The Field Operations Engineer is a full-time, on-site role based in Melbourne, VIC, responsible for delivering technical support and services directly at client locations. This role involves performing field operations activities such as installing, configuring, and maintaining IT infrastructure, including network devices, servers, and end-user equipment. The engineer will diagnose and troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and minimal downtime. Daily tasks include responding to service requests, conducting routine system checks, documenting work performed, and coordinating with internal teams to elevate complex issues when needed. The role also requires clear and professional communication with clients, managing expectations, and providing guidance on best practices for system use and reliability. Also includes expectation to be part of existing on call rotation.

Qualifications

Demonstrated experience in field operations, including on-site installation, maintenance, and support of IT systems.

Strong troubleshooting and technical support skills for hardware, software, and network-related issues.

Effective communication skills, with the ability to explain technical information clearly to non-technical stakeholders.

Relevant technical certifications (e.g., CompTIA A+, AZ-900, AB-900, SC-900) or equivalent hands-on experience.

Ability to work independently in the field, manage multiple tasks, and prioritize service requests in a dynamic environment.

Familiarity with ticketing systems, documentation standards, and IT service management practices.

Valid driver’s license and Vehicle

Salary range 65k-80k + super depending on experience