Sr Tech Field Eng

Narooma; Canberra; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

Unisys is seeking a field engineer to install, repair and maintain product hardware and software at customer premises, ensuring systems operate as designed and are upgraded per requirements. You will collaborate with technical colleagues to deliver timely service and manage scheduling, administration and customer communication for customer satisfaction.

You will be successful with a technical certification or associate degree, at least 2 years in field engineering or related technical support,

Qualifications

• Proven ability to perform maintenance, installations, and troubleshooting in customer environments.
• Hands-on field engineering experience preferred.
• Technical Aptitude and problem-solving skills required.

Responsibilities

• Provides full field engineering support for large and complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced maintenance on all products, including low‑complexity installations.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports team members with technical assistance and expertise.
• Contributes to improved client service metrics through reporting and documentation.
• Monitors technical and process issues, informing management and recommending improvements.

Skills

Field engineering

Maintenance & troubleshooting

Customer service

Education

Associate degree

Technical certification

Job description

What success looks like in this role:

Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality.

• Provides the full range of field engineering support for large and complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced maintenance on all products, including low‑complexity installations.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports team members with technical assistance and expertise.
• Contributes to improved client service metrics through reporting and documentation.
• Monitors technical and process issues, informing management and recommending improvements.

You will be successful in this role if you have:

• Technical certification or associate degree preferred.
• At least 2 years of hands‑on experience in field engineering or related technical support roles.
• Proven ability to perform maintenance, installations, and troubleshooting in customer environments.
• Must be an Australian Citizen
• Active Australian Security Clearance -Baseline/NV1ismandatory requirement

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.