Sr Tech Field Eng

Unisys; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Unisys Australia in Sydney is seeking a field engineer to install, repair and maintain product hardware and software at customer sites. You will take full ownership of onsite service, manage scheduling and communications to ensure client satisfaction with service delivery.

Role requires hands-on field experience, installations, troubleshooting, and a Baseline/NV1 security clearance where applicable. Australian citizenship is mandatory.

Qualifications

• Hands-on field engineering or technical support experience (≥2 years).
• Experience performing maintenance, installations and troubleshooting in customer environments.
• Australian Citizenship and Baseline/NV1 security clearance.

Responsibilities

• Installs, repairs and maintains product hardware and software at customer sites.
• Takes ownership of onsite service activity and manages scheduling.
• Provides technical feedback to improve service delivery and documentation.
• Uses advanced tools to resolve client problems and perform scheduled installs.
• Identifies systemic issues and supports team members with expertise.
• Monitors issues and reports improvements to management.

Skills

Field engineering

Technical support

Troubleshooting

Installations

Education

Associate degree

Job description

What Success Looks Like In This Role

Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality.

• Provides the full range of field engineering support for large and complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced maintenance on all products, including low‑complexity installations.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports team members with technical assistance and expertise.
• Contributes to improved client service metrics through reporting and documentation.
• Monitors technical and process issues, informing management and recommending improvements.

What Success Looks Like In This Role

Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality.

• Provides the full range of field engineering support for large and complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced maintenance on all products, including low‑complexity installations.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports team members with technical assistance and expertise.
• Contributes to improved client service metrics through reporting and documentation.
• Monitors technical and process issues, informing management and recommending improvements.

You will be successful in this role if you have:

• Technical certification or associate degree preferred.
• At least 2 years of hands‑on experience in field engineering or related technical support roles.
• Proven ability to perform maintenance, installations, and troubleshooting in customer environments.
• Must be an Australian Citizen
• Active Australian Security Clearance - Baseline/NV1 is mandatory requirement

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.