Technical Enablement Lead — Agile, AI & Innovation

Qantasgroup; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Qantas Loyalty is seeking a Manager, Technology Enablement (Technical Business Analyst) to partner with tribes and squads, uncover true business needs, and define technical requirements and solutions. Based at Mascot Campus, the role connects loyalty programs with IT enablement to drive innovation.

You’ll collaborate across technical and delivery teams, participate in Agile ceremonies, and support cost reduction initiatives while exploring AI-enabled improvements for Qantas Loyalty and the

Qualifications

• Bachelor's degree in information technology, Computer Engineering, or a related discipline.
• At least 5 years of professional experience in a similar role.
• Proven problem-solving abilities with a proactive approach to addressing challenges.
• Excellent interpersonal and communication skills, both written and verbal, with a demonstrated ability to engage effectively with diverse stakeholders.
• Significant experience working within an Agile Scrum environment.
• Proficiency with tools such as Swagger, Postman, JIRA, and Confluence preferred
• Passion for emergent tech, AI and Innovation
• Some comprehension and use of AI tools, ability to embrace new tech utilisation within their role and broader business

Responsibilities

• Conduct system analysis by reviewing system and enterprise architecture to assess technical behaviors, structures, and essential features.
• Document business requirements, workflows, technical rules, user stories, and acceptance criteria with input from teams and subject matter experts.
• Actively participate in all Agile ceremonies to support software development and product processes.
• Serve as a liaison to facilitate effective communication across technical, business, and delivery teams.
• Support task decomposition and assist in estimating workload for project planning.
• Continuously assess and identify potential opportunities, constraints, risks, and issues impacting projects and operations.
• Identify and support initiatives for cost reduction and service simplification within the IT domain.
• Investigate, analyze, and report on defects to aid in solution refinement and quality assurance.

Skills

5+ years experience

Problem solving

Interpersonal skills

Agile Scrum experience

Emergent tech AI innovation

AI tools comprehension

Education

Bachelor's degree in information technology or related discipline

Tools

Swagger

Postman

JIRA

Confluence

Job description

Qantas Loyalty is seeking a Manager, Technology Enablement (Technical Business Analyst) to partner with tribes and squads, uncover true business needs, and define technical requirements and solutions. Based at Mascot Campus, the role connects loyalty programs with IT enablement to drive innovation.

You’ll collaborate across technical and delivery teams, participate in Agile ceremonies, and support cost reduction initiatives while exploring AI-enabled improvements for Qantas Loyalty and the