Manager Technology Enablement

Qantasgroup; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Qantas Loyalty is seeking a Manager, Technology Enablement (Technical Business Analyst) to partner with tribes and squads, uncover true business needs, and define technical requirements and solutions. Based at Mascot Campus, the role connects loyalty programs with IT enablement to drive innovation.

You’ll collaborate across technical and delivery teams, participate in Agile ceremonies, and support cost reduction initiatives while exploring AI-enabled improvements for Qantas Loyalty and the

Qualifications

• Bachelor's degree in information technology, Computer Engineering, or a related discipline.
• At least 5 years of professional experience in a similar role.
• Proven problem-solving abilities with a proactive approach to addressing challenges.
• Excellent interpersonal and communication skills, both written and verbal, with a demonstrated ability to engage effectively with diverse stakeholders.
• Significant experience working within an Agile Scrum environment.
• Proficiency with tools such as Swagger, Postman, JIRA, and Confluence preferred
• Passion for emergent tech, AI and Innovation
• Some comprehension and use of AI tools, ability to embrace new tech utilisation within their role and broader business

Responsibilities

• Conduct system analysis by reviewing system and enterprise architecture to assess technical behaviors, structures, and essential features.
• Document business requirements, workflows, technical rules, user stories, and acceptance criteria with input from teams and subject matter experts.
• Actively participate in all Agile ceremonies to support software development and product processes.
• Serve as a liaison to facilitate effective communication across technical, business, and delivery teams.
• Support task decomposition and assist in estimating workload for project planning.
• Continuously assess and identify potential opportunities, constraints, risks, and issues impacting projects and operations.
• Identify and support initiatives for cost reduction and service simplification within the IT domain.
• Investigate, analyze, and report on defects to aid in solution refinement and quality assurance.

Skills

5+ years experience

Problem solving

Interpersonal skills

Agile Scrum experience

Emergent tech AI innovation

AI tools comprehension

Education

Bachelor's degree in information technology or related discipline

Tools

Swagger

Postman

JIRA

Confluence

Job description

Opportunity to innovate and deliver change through technology

Take an opportunity to grow and diversify your career

Full time permanent position based at our Mascot Campus

Qantas Loyalty is an innovative data-led business that drives customer, partner and employee loyalty through our Qantas Frequent Flyer and Qantas Business Rewards programs. Over 12 million members are rewarded with Qantas points across a range of categories, including travel, financial services, retail, health and wellbeing, food and wine and small business services. We confidently explore what's possible. We thrive in the unknown and are always looking for opportunities to make something of nothing.

The Manager, Technology Enablement (Technical Business Analyst) is a critical business partner aligned to Qantas Loyalty Tribes and/or Squads to co-create technology solutions to address unmet member needs. A technology expert responsible for uncovering true business needs and defining technical requirements and solutions.

The role also acts as a conduit between the Qantas Loyalty Tribes and the broader Technology Enablement Functions. The role calls for a balance of technology acumen and influencing skills to proactively plan for, and manage, all interactions with technology business partners to lead innovation and continuous improvement into Qantas Loyalty and Qantas Group where possible.

Responsibilities:

• Conduct system analysis by reviewing system and enterprise architecture to assess technical behaviors, structures, and essential features.
• Document business requirements, workflows, technical rules, user stories, and acceptance criteria with input from teams and subject matter experts.
• Actively participate in all Agile ceremonies to support software development and product processes.
• Serve as a liaison to facilitate effective communication across technical, business, and delivery teams.
• Support task decomposition and assist in estimating workload for project planning.
• Continuously assess and identify potential opportunities, constraints, risks, and issues impacting projects and operations.
• Identify and support initiatives for cost reduction and service simplification within the IT domain.
• Investigate, analyze, and report on defects to aid in solution refinement and quality assurance.

You’ll have:

• Bachelor's degree in information technology, Computer Engineering, or a related discipline.
• At least 5 years of professional experience in a similar role.
• Proven problem-solving abilities with a proactive approach to addressing challenges.
• Excellent interpersonal and communication skills, both written and verbal, with a demonstrated ability to engage effectively with diverse stakeholders.
• Significant experience working within an Agile Scrum environment.
• Proficiency with tools such as Swagger, Postman, JIRA, and Confluence preferred
• Passion for emergent tech, AI and Innovation
• Some comprehension and use of AI tools, ability to embrace new tech utilisation within their role and broader business

Why Qantas?

If you're successful in your application, you'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.

We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.

We'll support your wellbeing: Whether its learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aborigin