Manager Technology Enablement

Qantas; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

We love to travel

Flexible leave options

Access to thousands of rewards

Wellbeing app

Job summary

Qantas Loyalty is seeking a Manager, Technology Enablement (Technical Business Analyst) to partner with Qantas Loyalty Tribes and squads, uncover true business needs, and define technical requirements. You will bridge between loyalty teams and the wider Technology Enablement Functions to drive innovation and continuous improvement.

You'll work in a fast-paced Agile environment, guiding solutions, collaborating with stakeholders, and shaping data-led initiatives that enhance member experiences

Qualifications

• Bachelor's degree in information technology, computer engineering, or a related discipline.
• 5+ years in a similar role with proven problem-solving abilities.
• Strong communication skills and ability to engage diverse stakeholders.

Responsibilities

• Conduct system analysis and review architecture to assess technical behavior.
• Document business requirements, workflows, rules, user stories, and acceptance criteria.
• Participate in Agile ceremonies to support software development and product processes.
• Liaise across technical, business, and delivery teams for effective communication.
• Assist in task decomposition and workload estimation for projects.
• Identify opportunities, constraints, risks, and issues impacting delivery.
• Support cost reduction and service simplification within IT.
• Investigate defects to aid solution refinement and QA.

Skills

Problem solving

Stakeholder engagement

Agile Scrum

Communication skills

Emergent tech

Education

Bachelor's degree in information technology or Computer Engineering

Tools

Swagger

Postman

JIRA

Confluence

Job description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Opportunity to innovate and deliver change through technology
• Take an opportunity to grow and diversify your career
• Full time permanent position based at our Mascot Campus

Qantas Loyalty is an innovative data-led business that drives customer, partner and employee loyalty through our Qantas Frequent Flyer and Qantas Business Rewards programs. Over 12 million members are rewarded with Qantas points across a range of categories, including travel, financial services, retail, health and wellbeing, food and wine and small business services. We confidently explore what’s possible. We thrive in the unknown and are always looking for opportunities to make something of nothing.

The Manager, Technology Enablement (Technical Business Analyst) is a critical business partner aligned to Qantas Loyalty Tribes and/or Squads to co-create technology solutions to address unmet member needs. A technology expert responsible for uncovering true business needs and defining technical requirements and solutions.

The role also acts as a conduit between the Qantas Loyalty Tribes and the broader Technology Enablement Functions. The role calls for a balance of technology acumen and influencing skills to proactively plan for, and manage, all interactions with technology business partners to lead innovation and continuous improvement into Qantas Loyalty and Qantas Group where possible.

Responsibilities

• Conduct system analysis by reviewing system and enterprise architecture to assess technical behaviors, structures, and essential features.
• Document business requirements, workflows, technical rules, user stories, and acceptance criteria with input from teams and subject matter experts.
• Actively participate in all Agile ceremonies to support software development and product processes.
• Serve as a liaison to facilitate effective communication across technical, business, and delivery teams.
• Support task decomposition and assist in estimating workload for project planning.
• Continuously assess and identify potential opportunities, constraints, risks, and issues impacting projects and operations.
• Identify and support initiatives for cost reduction and service simplification within the IT domain.
• Investigate, analyze, and report on defects to aid in solution refinement and quality assurance.

You’ll Have

• Bachelor's degree in information technology, Computer Engineering, or a related discipline.
• At least 5 years of professional experience in a similar role.
• Proven problem-solving abilities with a proactive approach to addressing challenges.
• Excellent interpersonal and communication skills, both written and verbal, with a demonstrated ability to engage effectively with diverse stakeholders.
• Significant experience working within an Agile Scrum environment.
• Proficiency with tools such as Swagger, Postman, JIRA, and Confluence preferred
• Passion for emergent tech, AI and Innovation
• Some comprehension and use of AI tools, ability to embrace new tech utilisation within their role and broader business

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications will close by Tuesday the 15th