Customer Service Officer

Wesfarmers Industrial & Safety; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

Wesfarmers Industrial & Safety in Melbourne is seeking a hands-on Customer Service role on a 12-month contract. You will support customers with sales, product advice and service solutions, working closely with internal teams to ensure a seamless experience from enquiry through to delivery.

This position is initially a 12 month contract role, 8am - 4pm, Monday to Friday, offering a practical path for those focused on customer outcomes within a leading safety solutions business.

Qualifications

• Strong retail and customer service experience.
• Ability to work collaboratively in a team environment.
• High level written and verbal communication skills.
• A curious mindset and a willingness to learn.
• Proactive nature with a focus on problem solving to achieve an outcome.

Responsibilities

• Support with client sales and showroom retail activities.
• Resolve customer queries either face-to-face or via phone and email.
• Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries.
• Interact with relevant internal departments to ensure overall customer satisfaction.
• Undertake ad-hoc sales duties as requested.

Skills

Retail experience

Customer service

Team collaboration

Written communication

Verbal communication

Curious mindset

Willingness to learn

Problem solving

Job description

Join a market leader where customer service goes beyond answering enquiries. In this hands-on role, you'll support customers with sales, product advice and service solutions, working closely with internal teams to deliver a seamless customer experience from enquiry through to delivery.

This position is initially a 12 month contract role 8am - 4pm Monday to Friday.

Some of the tasks:

• Support with client sales and showroom retail activities
• Resolve customer queries either face-to-face or via phone and email
• Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries
• Interact with relevant internal departments to ensure overall customer satisfaction
• Undertake ad-hoc sales duties as requested

Some of the skills required:

• Strong retail and customer service experience
• Ability to work collaboratively in a team environment
• High level written and verbal communication skills
• A curious mindset and a willingness to learn
• Proactive nature with a focus on problem solving to achieve an outcome

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

At Bullivants, we're leaders in lifting, rigging and safety solutions, supplying critical products and expertise to customers across mining, industrial and infrastructure sectors nationwide. Our success is built on knowledgeable people, strong customer relationships and a commitment to safety and service excellence. You'll become part of a high-performing team that values collaboration, continuous improvement and celebrating success together.