Technical Claims Manager - General Liability (Remote)

Arthur J. Gallagher & Co. (AJG); Sydney; On-site; AUD 140,000 - 185,000; Full time

Benefits offered by this job

Work from Home

Career development

Wellbeing programs

Parental leave

Volunteer days

Job summary

Gallagher Bassett in Sydney, Australia, is seeking a highly experienced Technical Manager to lead General Liability and medical negligence coverage interpretation, complex claims, and governance. You will guide claims teams and act as a technical advisor.

This role focuses on mitigating dispute risk, ensuring compliance, and driving outcomes across portfolios, with strong stakeholder management and coaching responsibilities. Flexible work arrangements available.

Qualifications

• Extensive experience in general insurance claims with strong technical expertise in coverage interpretation.
• In-depth knowledge of General Liability claims.
• Strong understanding of insurance policy wording, exclusions and legislation.
• Proven ability to manage complex coverage issues and provide defensible recommendations.

Responsibilities

• Interpret and analyse insurance policies to determine coverage and liability across complex claims.
• Provide expert technical advice to claims teams on policy interpretation and coverage positions.
• Act as the primary escalation point for complex coverage queries and technical referrals.
• Support claims teams in developing and negotiating settlement strategies.
• Ensure consistent and compliant application of policy language and scheme requirements.
• Build and maintain strong relationships with internal stakeholders and clients.
• Identify trends and coverage issues and provide mitigation recommendations.
• Coach and develop claims professionals to strengthen technical capability.

Skills

General insurance knowledge

General Liability claims

Policy interpretation

Stakeholder management

Coaching claims teams

Analytical thinking

Commercial acumen

MS Office

Claims management systems

Tools

Claims management systems

Microsoft Office

Job description

Gallagher Bassett in Sydney, Australia, is seeking a highly experienced Technical Manager to lead General Liability and medical negligence coverage interpretation, complex claims, and governance. You will guide claims teams and act as a technical advisor.

This role focuses on mitigating dispute risk, ensuring compliance, and driving outcomes across portfolios, with strong stakeholder management and coaching responsibilities. Flexible work arrangements available.