Technical Claims Coach (Workers' Comp)

Arthur J. Gallagher & Co. (AJG); Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

4 weeks annual leave

Novated Leasing opportunities

Volunteer days

Health Insurance Discounts

Employee Stock Purchase Program

Paid parental leave

Flexible/hybrid work arrangements

Mental health support

Job summary

Gallagher Bassett in Sydney is expanding its Technical Support Team and seeking a Technical Specialist to provide advice, quality assurance, and coaching to our Claims teams across a range of legislative claims activities.

Reporting to the Manager – Technical Operations, you will use your knowledge to improve case management capability, raise technical aptitude, and drive consistent outcomes within a hybrid work environment.

Qualifications

• Significant experience in technical or senior case management roles within a workers compensation setting.
• Demonstrated coaching ability; ability to mentor and guide teams.
• Excellent attention to detail in complex claims environments.
• Exceptional time management and organisational skills for handling multiple claims.
• Highly-developed communication skills, able to engage at all levels of the organisation.
• A strategic mindset and approach to work.
• A strong sense of team and collaboration.
• A resilient attitude and adaptability to change.

Responsibilities

• Coach, and provide specialist support advice with Claims teams around a range of technical matters.
• Undertake human reviews and audits of claims, and provide recommendations for ongoing management, determination and strategy.
• Work collaboratively with broader business units, including the Claims, Injury Management/Return to Work, and Mental Health support functions.
• Participate in key business projects.

Skills

Coaching

Attention to detail

Time management

Communication

Strategic mindset

Team player

Resilience

Job description

Gallagher Bassett in Sydney is expanding its Technical Support Team and seeking a Technical Specialist to provide advice, quality assurance, and coaching to our Claims teams across a range of legislative claims activities.

Reporting to the Manager – Technical Operations, you will use your knowledge to improve case management capability, raise technical aptitude, and drive consistent outcomes within a hybrid work environment.