Senior Technical Claims Lead – Complex Corporate Coverage

Gallagher; City of Brisbane; Hybrid; Confidential; Full time

Benefits offered by this job

Flexible working arrangements

Career development and learning paths

Tuition assistance and professional发展

Volunteer days

Salary sacrifice superannuation

Employee Assistance Program

Employee Stock Purchase Plan

Gallagher Rewards with discounts

Paid volunteering days

Job summary

Gallagher is seeking an experienced Senior Technical Claims Lead - Liability to join our Brisbane team. You will lead complex claims, provide technical guidance to brokers and clients, and drive outcomes through expert advocacy and collaboration with insurers and loss adjusters.

You will mentor junior staff, influence at all levels, and contribute to claims initiatives while supporting both local and national teams.

Qualifications

• Significant experience managing complex commercial or corporate claims.
• Strong technical claims management and advocacy capabilities.
• Exceptional stakeholder management and negotiation skills.
• Proven ability to navigate and resolve complex or contentious matters.
• Strong communication skills and the ability to influence at all levels.
• Sound understanding of insurance products and markets, ideally ISR.
• Coaching mindset and developing others.

Responsibilities

• Lead the management and advocacy of complex claims across a corporate client portfolio.
• Provide specialist claims advice to clients, brokers and claims colleagues.
• Interpret policy wording and circumstances to maximise coverage outcomes for clients.
• Liaise with clients, insurers and service providers to progress claims.
• Support brokers during new business opportunities, renewals and client discussions.
• Mentor and coach claims colleagues and contribute to capability development.
• Build strong relationships with branch leaders, brokers, insurers and stakeholders.
• Contribute to claims working groups and insurer performance reviews.

Skills

Complex claims management

Stakeholder management

Policy interpretation

Negotiation

Coaching/mentoring

Education

ANZIIF qualifications

Job description

Gallagher is seeking an experienced Senior Technical Claims Lead - Liability to join our Brisbane team. You will lead complex claims, provide technical guidance to brokers and clients, and drive outcomes through expert advocacy and collaboration with insurers and loss adjusters.

You will mentor junior staff, influence at all levels, and contribute to claims initiatives while supporting both local and national teams.