Technical Business Analyst

FinXL IT Professional Services; Melbourne; On-site; AUD 90,000 - 140,000; Full time

Job summary

FinXL IT Professional Services in Melbourne seeks a Technical Business Analyst to bridge enterprise architecture and delivery squads within a fast-paced pod model. You will translate architectural inputs into structured epics and features for Agile delivery and ensure alignment across business, architecture and delivery teams.

Candidates with a proven track record in agile environments and experience in Telco/Utilities or AI-focused initiatives, particularly with ServiceNow / Now Assist, will

Qualifications

• Proven track record as a Technical Business Analyst in a complex, agile environment.
• Telco/Utilities domain experience is highly regarded.
• Hands-on knowledge of AI initiatives, with exposure to ServiceNow / Now Assist.
• Excellent stakeholder management and communication skills.

Responsibilities

• Translate architecture designs and inputs into clear epics and features for Agile teams.
• Bridge business context with delivery squads to ensure alignment and traceability.
• Support roadmaps, release plans, and sequencing at epic level.
• Act as conduit between business, architecture, and delivery teams.

Skills

Agile Delivery

Stakeholder Management

ServiceNow

AI Projects

Tools

ServiceNow

Now Assist

Job description

FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across financial services, telecommunications, government, and enterprise sectors.

We are seeking a Technical Business Analyst to join a fast-paced Pod Model delivery construct. In this role, you will bridge the gap between enterprise architecture and delivery squads, synthesising inputs from solution architecture, business stakeholders, and delivery teams into structured, build-ready requirements. A solid foundation in the AI ecosystem-specifically ServiceNow / Now Assist - is highly regarded.

Key Responsibilities

• Work closely with solution architects to interpret architecture designs and technical direction.
• Translate business context and architectural inputs into clear, structured epics and features for Agile delivery teams.
• Ensure alignment between business intent, architectural vision, and delivery execution.
• Support the development of roadmaps, release plans, and delivery sequencing based on epic-level planning.
• Act as a key conduit between business, architecture, and delivery teams to ensure shared understanding and traceability.
• Contribute to the continuous improvement of business analysis practices within the program.

Key Requirements

• Proven track record as a Technical Business Analyst in a complex, agile environment
• Telco / Utillities domain experience is highly regarded
• Practical knowledge and delivery experience in the AI space, with specific exposure to ServiceNow / Now Assist.
• Excellent stakeholder management and communication skills.