Technical Business Analyst - Agentic AI & ServiceNow

City People Solutions; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

City People Solutions is seeking a Technical Business Analyst to enable Agentic AI across Service Assurance and Network Assurance. You will join a Pod-based delivery team, translating architecture and business needs into build-ready requirements for engineers and product teams.

The role requires strong AI knowledge, ServiceNow Now Assist experience, and the ability to facilitate workshops with diverse stakeholders while aligning with target architectures and enterprise data flows.

Qualifications

• Experience as Technical Business Analyst on complex technology transformation programs.
• Strong knowledge of AI, Generative AI, and Agentic AI concepts.
• Experience with ServiceNow, preferably Now Assist and AI capabilities.
• Familiarity with AWS AgentCore and Calyx is desirable.
• Ability to translate business requirements and architecture into implementable specs.
• Experience in Agile Pod/product delivery models.
• Excellent workshop facilitation, analysis and documentation skills.
• Strong communication across business, architecture and engineering stakeholders.
• Telecommunications industry experience and experience in Service/Network Assurance.

Responsibilities

• Collaborate with business, architecture and engineering to define outcomes and solution components.
• Translate requirements and architectural inputs into detailed, build-ready specs.
• Support AI use case design across Service Assurance and Network Assurance.
• Run requirement discovery workshops with stakeholders.
• Create process flows, user stories, acceptance criteria, and functional specs.
• Analyze current Service/Network Assurance processes for AI-led improvements.
• Ensure requirements align with target architecture and are technically feasible.
• Maintain end-to-end traceability from business outcomes to testing.
• Support backlog refinement, sprint planning, and solution walkthroughs.

Skills

Technical Business Analyst

AI & Agentic AI concepts

Agile Pod delivery

Requirements elicitation

Tools

ServiceNow Now Assist

AWS AgentCore

Calyx

Job description

City People Solutions is seeking a Technical Business Analyst to enable Agentic AI across Service Assurance and Network Assurance. You will join a Pod-based delivery team, translating architecture and business needs into build-ready requirements for engineers and product teams.

The role requires strong AI knowledge, ServiceNow Now Assist experience, and the ability to facilitate workshops with diverse stakeholders while aligning with target architectures and enterprise data flows.