Technical Delivery Manager

FinXL IT Professional Services; Melbourne; On-site; AUD 120,000 - 190,000; Full time

Job summary

FinXL IT Professional Services in Melbourne is seeking an experienced Delivery Manager to lead and oversee the delivery of high-impact IT projects for a major telecommunications client. The role is slightly technical, with a strong focus on the AI space, and you will be responsible for bringing teams together and managing the delivery plan to ensure commitments stay on track.

You will drive end-to-end delivery, manage budgets, risks, and stakeholder relationships, and promote agile practices

Qualifications

• Proven IT project and delivery management experience.
• Strong vendor and stakeholder management capabilities.
• Experience in the AI space, specifically ServiceNow NowAssist or Calyx/AWS Agentcore, or Assurance is a bonus.
• Telecommunications industry experience is an advantage.
• Excellent communication and organisational skills.

Responsibilities

• Lead and manage end-to-end IT project delivery, ensuring timelines, budgets, and quality expectations are met.
• Develop and maintain relationships with business and technical stakeholders.
• Plan, monitor, and report on project progress, focusing on data, reporting, and service standards; manage risks, issues, and dependencies.
• Maintain financial oversight including budget tracking, forecasting, and reporting to completion.
• Drive cross-functional collaboration across internal teams and third-party suppliers.
• Ensure compliance with contractual obligations and financial controls.
• Facilitate solution demonstrations and promote continuous improvement.
• Actively support agile delivery practices and champion agile methodologies within teams.

Skills

Delivery management

Stakeholder management

Agile delivery

AI space familiarity

Vendor management

Tools

ServiceNow NowAssist

Calyx AWS Agentcore

Job description

FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across financial services, telecommunications, government, and enterprise sectors.

We're looking for an experienced Delivery Manager with a solid background in IT project and delivery management to lead and oversee the successful delivery of high-impact projects for one of our major Telecommunication clients.

The ideal candidate will be a little more on the technical side and well versed in the AI space. In addition to this, you will be responsible for bringing teams together and managing the delivery plan to ensure commitments remain on track.

Key Responsibilities

• Lead and manage end-to-end IT project delivery, ensuring timelines, budgets, and quality expectations are met.
• Develop and maintain strong relationships with both business and technical stakeholders.
• Plan, monitor, and report on project progress, with a focus on data, reporting, and service standards, while proactively managing risks, issues, and dependencies.
• Maintain accurate financial oversight including budget tracking, forecasting, and reporting to completion.
• Drive cross-functional collaboration across internal teams and third-party suppliers.
• Ensure compliance with contractual obligations and financial controls.
• Facilitate solution demonstrations and promote a culture of continuous improvement.
• Actively participate in agile delivery practices and champion agile methodologies within teams.

Key Requirements

• Proven experience in IT project and delivery management, preferably in complex environments.
• Strong vendor and stakeholder management capabilities.
• Prior experience in the AI space, namely within ServiceNow (NowAssist) and/or Calyx/AWS Agentcore. Any experience in Assurance would also be a bonus.
• Telecommunications industry experience is an advantage.
• Excellent communication and organisational skills.