IT Strategy & Customer Success Manager

Techware Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary Package

Supportive management team

Warm, relaxed company environment/team

Job summary

Techware is seeking a Technology Account Manager (TAM) to guide IT strategy for clients, present solutions and coordinate our team to meet client needs. You will translate client requirements into IT recommendations and manage engagements to ensure successful outcomes.

The role emphasizes strong interpersonal and customer service skills, relationship building and the ability to operate within a fast-paced managed services environment.

Qualifications

• A minimum of 5 years of IT experience in IT consulting or similar role.
• Experience in the IT Managed Services Industry.
• Experience in preparing IT proposals and recommendations.
• Able to work in a fast-paced, adaptive environment.
• Must be a Citizen or Permanent Resident.
• Must have a driver’s license.

Responsibilities

• Ensure clients are well informed about IT status and roadmap progress.
• Provide IT recommendations, quotes and budgets.
• Maintain strong client relationships and ensure client needs are met.
• Lead meetings, prepare agendas, minutes and follow up actions.
• Coordinate with vendors to develop proposals and solutions.
• Keep ticketing/CRM records up to date and ensure processes are followed.

Skills

IT consulting

Proposal writing

Vendor coordination

Client relationship

Roadmapping

Job description

Techware is seeking a Technology Account Manager (TAM) to guide IT strategy for clients, present solutions and coordinate our team to meet client needs. You will translate client requirements into IT recommendations and manage engagements to ensure successful outcomes.

The role emphasizes strong interpersonal and customer service skills, relationship building and the ability to operate within a fast-paced managed services environment.