Strategic Account & Commercial Operations Lead

3001 DXC Technology Australia Pty Limited; Canberra; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

DXC University

Flexible leave options

Employee assistance program

Novated leasing

Discounted health insurance

Parental leave

Job summary

DXC Technology is seeking an Account Business Manager to lead governance, financial and commercial management across multiple client contracts. You will coordinate pricing, renewals, and change control while ensuring delivery aligns with agreed outcomes and KPIs.

You’ll partner with Finance, Sales and Delivery teams to forecast revenue/costs, manage risks, and drive continuous improvement in account performance. A strong background in IT services is preferred.

Qualifications

• A university qualification in Business, IT, Finance or a related discipline, or equivalent relevant experience.
• At least five years’ experience in account management, commercial management, contract management, PMO, finance or business operations, ideally within complex IT services or managed services environments.
• Strong commercial and financial acumen, including understanding of P&L, revenue and cost forecasting, cash flow, invoicing and margin management.
• Experience working with contracts, including interpreting contractual obligations and coordinating pricing changes, renewals or change control.
• Strong governance, organisational and problem-solving skills with ability to manage competing priorities and drive actions through to completion.

Responsibilities

• Coordinate account governance, reporting, reviews and performance tracking across multiple contracts.
• Monitor deliverables, milestones, contractual obligations, risks and issues, ensuring actions are followed through to resolution.
• Drive continuous improvement in account processes, controls and operational effectiveness.
• Build effective relationships with clients and internal stakeholders across Finance, Sales, Delivery, PMO and other support functions.
• Act as a key point of contact for account operational and commercial matters, resolving issues and escalating where required.
• Manage competing priorities and stakeholder expectations to support positive client outcomes.
• Support account financial performance, including revenue and cost forecasting, budgets, cash flow, invoicing, collections and margin management.
• Work with Finance and Delivery to maintain accurate forecasts, track performance and identify financial risks or opportunities.
• Coordinate pricing reviews, contract renewals, variations and change control, ensuring commercial changes are accurately reflected in contracts and invoices.
• Help resolve invoicing discrepancies and other commercial issues with clients and internal teams.
• Support account planning, budgeting and performance reviews, providing clear insights into financial and operational results.
• Track account KPIs and identify opportunities to improve performance, manage risk and strengthen commercial outcomes.
• Work with account leadership to translate priorities into practical actions and support delivery against account objectives.
• Support sales pursuits, renewals, proposals and opportunity management in partnership with the Client Partner and Sales teams.
• Coordinate the transition of signed deals into delivery, including resource planning, work breakdown structures and time-booking arrangements.
• Maintain visibility of pipeline activity and support effective coordination between Sales and Delivery.

Skills

Account management

Commercial awareness

Stakeholder management

Financial forecasting

Contract management

Education

University qualification in Business, IT, Finance or related discipline

Equivalent relevant experience

Tools

Contracts management software

Job description

DXC Technology is seeking an Account Business Manager to lead governance, financial and commercial management across multiple client contracts. You will coordinate pricing, renewals, and change control while ensuring delivery aligns with agreed outcomes and KPIs.

You’ll partner with Finance, Sales and Delivery teams to forecast revenue/costs, manage risks, and drive continuous improvement in account performance. A strong background in IT services is preferred.