Technical Account Manager: AI & Productivity Strategist

First Focus IT

Sydney

On-site

AUD 120,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Tesla company car option (conditions)

Flexible working for work‑life balance

10 paid study days per year

Weekly internal training and learning

MAD Council promoting equality and CSR

Job summary

First Focus is Australia’s #1 mid-market MSP. We’re seeking a Technical Account Manager for CORE to help clients adopt AI, automation and modern workplace technologies, turning strategy into practical roadmaps and measurable business outcomes.

You’ll build trusted relationships with executives and operational teams to drive adoption and value. You’ll combine strategic thinking, technical understanding and commercial insight to translate opportunities into initiatives, facilitate workshops, and

Qualifications

Experience engaging with senior stakeholders to drive business outcomes.
Ability to translate strategy into practical initiatives and roadmaps.
Strong facilitation and communication skills for workshops and stakeholders.
Experience driving adoption and organizational change through technology.

Responsibilities

Build trusted relationships with executives and department leaders.
Identify and prioritise opportunities across AI, automation, collaboration and process improvement.
Develop roadmaps aligned to business objectives and measure outcomes.
Translate strategy into initiatives that deliver measurable business value.
Facilitate stakeholder workshops and planning sessions.
Connect clients with the right specialists, platforms and solutions.
Track outcomes and identify new opportunities for improvement.