Strategic Technical Account Manager, CORE

First Focus AU; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

First Focus is Australia’s leading mid‑market MSP, helping organisations work smarter through AI, automation and modern workplace technologies. As a Technical Account Manager for CORE, you’ll partner with executives and operational teams to translate strategy into practical roadmaps and measurable outcomes that matter to clients.

You’ll combine strategic thinking, commercial awareness and technical understanding to drive meaningful change, adoption of new tools and continuous improvement across

Qualifications

• Experience working with senior business stakeholders.
• Experience translating strategy into practical business outcomes.
• Strong stakeholder engagement, facilitation and communication skills.
• Experience driving adoption, capability uplift or organisational change.
• The ability to identify and prioritise opportunities based on business value.
• A practical understanding of Microsoft 365, AI, automation and modern workplace technologies.
• Curiosity, initiative and a desire to continuously learn.
• You need to be actively using and building AI and automation yourself.

Responsibilities

• Build trusted relationships with executives, department leaders and operational teams.
• Identify and prioritise opportunities across AI, automation, collaboration and process improvement.
• Develop practical roadmaps aligned to business objectives.
• Translate strategy into initiatives that deliver measurable outcomes.
• Drive adoption of new technologies, workflows and ways of working.
• Facilitate workshops, planning sessions and stakeholder discussions.
• Build business cases and success measures for improvement initiatives.
• Connect clients with the right specialists, platforms and solutions.
• Track outcomes and continuously identify new opportunities for improvement.

Skills

Stakeholder management

Strategic storytelling

Facilitation

Change management

Opportunity identification

Microsoft 365

AI & automation familiarity

Curiosity & learning

Tools

Microsoft 365

AI

Automation

Job description

First Focus is Australia’s leading mid‑market MSP, helping organisations work smarter through AI, automation and modern workplace technologies. As a Technical Account Manager for CORE, you’ll partner with executives and operational teams to translate strategy into practical roadmaps and measurable outcomes that matter to clients.

You’ll combine strategic thinking, commercial awareness and technical understanding to drive meaningful change, adoption of new tools and continuous improvement across