Technical Account Manager — AI & Productivity Growth

First Focus AU; Adelaide; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Tesla company car option (conditions)

Flexible working for work-life balance

10 paid study days per year

Weekly internal training

Job summary

First Focus AU is seeking a Technical Account Manager for our CORE offering to help clients unlock smarter ways of working using AI, automation and modern workplace tech.

You’ll build trusted relationships with senior stakeholders, translate strategy into practical roadmaps and drive adoption of new tools to measurable outcomes, while shaping client success in a fast‑moving MSP environment.

Qualifications

• Experience working with senior business stakeholders.
• Experience translating strategy into practical business outcomes.
• Strong stakeholder engagement, facilitation and communication skills.
• Experience driving adoption, capability uplift or organisational change.
• The ability to identify and prioritise opportunities based on business value.
• A practical understanding of Microsoft 365, AI, automation and modern workplace technologies.
• Curiosity, initiative and a desire to continuously learn.
• You need to be actively using and building AI and automation yourself.

Responsibilities

• Build trusted relationships with executives, department leaders and operational teams.
• Identify and prioritise opportunities across AI, automation, collaboration and process improvement.
• Develop practical roadmaps aligned to business objectives.
• Translate strategy into initiatives that deliver measurable outcomes.
• Drive adoption of new technologies, workflows and ways of working.
• Facilitate workshops, planning sessions and stakeholder discussions.
• Build business cases and success measures for improvement initiatives.
• Connect clients with the right specialists, platforms and solutions.
• Track outcomes and continuously identify new opportunities for improvement.

Skills

Stakeholder mgmt

Strategy to outcomes

Facilitation

Adoption & change

Business value

MS 365 & AI

Curiosity & learning

AI & automation hands-on

Job description

First Focus AU is seeking a Technical Account Manager for our CORE offering to help clients unlock smarter ways of working using AI, automation and modern workplace tech.

You’ll build trusted relationships with senior stakeholders, translate strategy into practical roadmaps and drive adoption of new tools to measurable outcomes, while shaping client success in a fast‑moving MSP environment.