Technical Account Manager, CORE

First Focus AU; Canberra; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Tesla car option

Flexible working

10 paid study days per year

Learning library access

Job summary

First Focus AU is seeking a Technical Account Manager for our CORE offering in Australia. You will build trusted relationships with executives and operational teams, identify AI and automation opportunities, and develop practical roadmaps aligned to business objectives.

You will translate strategy into initiatives and drive adoption of new technologies to deliver measurable outcomes. You’ll collaborate with cross‑functional teams to connect clients with the right specialists and measure value

Qualifications

• Experience working with senior business stakeholders.
• Translate strategy into practical business outcomes.
• Experience driving adoption, capability uplift or organisational change.
• Understanding of AI and modern workplace technologies.
• Curiosity, initiative and a desire to continuously learn.

Responsibilities

• Build trusted relationships with executives, department leaders and operational teams.
• Identify and prioritise opportunities across AI, automation, collaboration and process improvement.
• Develop practical roadmaps aligned to business objectives.
• Translate strategy into initiatives that deliver measurable outcomes.
• Drive adoption of new technologies, workflows and ways of working.
• Facilitate workshops, planning sessions and stakeholder discussions.
• Build business cases and success measures for improvement initiatives.
• Connect clients with the right specialists, platforms and solutions.
• Track outcomes and continuously identify new opportunities for improvement.

Skills

Executive relationship management

Stakeholder engagement

Strategic thinking

AI & automation knowledge

Microsoft 365 familiarity

Tools

Microsoft 365

AI platforms

Workflow automation

Job description

If you're excited by the idea of helping organisations work smarter, not just supporting the technology they already have, this role as a Technical Account Manager specialising in our CORE offering could be exactly what you're looking for.

At First Focus, we believe great people do their best work when they're trusted, supported and given room to make an impact. We're Australia's #1 mid‑market MSP, recognised by Cloudtango for nine consecutive years, with almost 500 people across Australia, New Zealand and the Philippines. We've built a culture that's collaborative, transparent and genuinely invested in helping our people grow, without unnecessary layers or bureaucracy getting in the way.

This role reflects one of our central values, Live Curiously. This role is all about asking better questions, challenging assumptions and helping clients discover smarter ways of working through AI, automation and modern workplace technologies. You can learn more about our values here: https://www.firstfocus.com.au/about-us/

If this sounds like the kind of challenge you're looking for, read on.

Technical Account Manager, CORE

CORE is First Focus's managed productivity service, helping organisations improve how work gets done through AI, automation, knowledge management and modern workplace technologies. Rather than measuring success by tickets closed or infrastructure maintained, we measure it by how much better our clients work.

What You'll Do

• Build trusted relationships with executives, department leaders and operational teams
• Identify and prioritise opportunities across AI, automation, collaboration and process improvement
• Develop practical roadmaps aligned to business objectives
• Translate strategy into initiatives that deliver measurable outcomes
• Drive adoption of new technologies, workflows and ways of working
• Facilitate workshops, planning sessions and stakeholder discussions
• Build business cases and success measures for improvement initiatives
• Connect clients with the right specialists, platforms and solutions
• Track outcomes and continuously identify new opportunities for improvement

What success looks like

• Clients have a clear productivity and technology roadmap
• AI and automation initiatives move from ideas into daily use
• Employees adopt new tools and processes with confidence
• Manual effort is reduced and work becomes simpler
• Clients can clearly see the value delivered through CORE
• You are viewed as a trusted advisor rather than a service provider

You may come from consulting, customer success, business transformation, digital workplace, technology strategy or a similar advisory role. MSP experience or multi‑client support is favourable.

We're looking for someone who can combine strategic thinking, commercial awareness and technical understanding to drive meaningful change.

What you'll bring

• Experience working with senior business stakeholders
• Experience translating strategy into practical business outcomes
• Strong stakeholder engagement, facilitation and communication skills
• Experience driving adoption, capability uplift or organisational change
• The ability to identify and prioritise opportunities based on business value
• A practical understanding of Microsoft 365, AI, automation and modern workplace technologies
• Curiosity, initiative and a desire to continuously learn
• You need to be actively using and building AI and automation yourself. You don't need to be a developer, but you should be comfortable experimenting with new technologies, building simple solutions and understanding how different platforms fit together to solve business problems

You'll Help Shape What's Next.

CORE represents a different model for managed services. One focused on productivity, capability, and continuous improvement rather than maintaining the status quo.

Benefits

Why you'll love working at First Focus

• Help shape how organisations adopt AI and modern workplace technologies in practical, measurable ways
• Work alongside experienced consultants, engineers and specialists who enjoy solving real business problems
• Join Australia's leading mid‑market MSP with a strong reputation for innovation and long‑term client partnerships
• Be trusted to make decisions, contribute ideas and influence client outcomes
• Build your career in a business that genuinely invests in learning, mentoring and professional growth

Benefits

• Competitive base only (no commission) salary package and other benefits
• Free access to Uprise with 1:1 coaching from qualified psychologists or counsellors
• Flexible working for work‑life balance
• Never Stop Growing: 10 paid study days per year
• Weekly internal training and access to our learning library
• FastTrack mentoring program
• MAD (Making A Difference) Council supporting equality, charity and environmental initiatives
• Tesla company car option (conditions apply)
• Regular social events and a genuinely supportive team culture

Neurodiversity

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment

We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).

If you're looking for an opportunity to help clients turn curiosity into capability, and ideas into measurable outcomes, we'd love to hear from you.