Tech Troubleshooter: Desktop Support & Service Desk Engineer

Offshore Staff Assist; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Net2Source Inc. is seeking a Desktop Support/Service Desk Engineer to provide hands-on IT support at the Brisbane site.

This role covers hardware/software troubleshooting, network diagnostics, and user assistance, with a focus on delivering excellent service to staff and ensuring seamless desk-side operations. The candidate should have 4+ years in IT support, strong communication skills, and familiarity with SCCM, VMware VDI, and AD/DNS/DHCP.

Qualifications

• 4+ years of desktop support or IT helpdesk experience.
• Customer service experience is a plus.
• Associate degree or OND in IT or related field.
• Strong hardware and software troubleshooting skills.
• Familiarity with SCCM, VMware VDI and encryption software is advantageous.
• Knowledge of Windows Server, AD, Exchange, TCP/IP, DNS and DHCP desired.
• Excellent oral and written communication abilities.

Responsibilities

• Organize training sessions for staff on new software and hardware usage.
• Diagnose and repair network-related problems.
• Maintain computer inventory and hardware surplus.
• Support LAN/WAN, VPN, VoIP, biometric and video systems.
• Issue and manage desktop interconnectivity with systems.
• Preserve data integrity and security of the computing environment.
• Assist in testing and deployment of new applications.
• Record, update, and document service desk requests accurately.

Skills

Troubleshooting hardware

Windows OS

Customer service

LAN/WAN basics

VPN setup

Communication skills

multitasking

Education

Associate degree or OND in IT

Tools

SCCM

VMware VDI

Encryption software

Active Directory

DNS

DHCP

Job description

Net2Source Inc. is seeking a Desktop Support/Service Desk Engineer to provide hands-on IT support at the Brisbane site.

This role covers hardware/software troubleshooting, network diagnostics, and user assistance, with a focus on delivering excellent service to staff and ensuring seamless desk-side operations. The candidate should have 4+ years in IT support, strong communication skills, and familiarity with SCCM, VMware VDI, and AD/DNS/DHCP.