Disabilities Services Officers

Offshore Staff Assist; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Net2Source Inc. is seeking a Desktop Support/Service Desk Engineer to provide hands-on IT support at the Brisbane site.

This role covers hardware/software troubleshooting, network diagnostics, and user assistance, with a focus on delivering excellent service to staff and ensuring seamless desk-side operations. The candidate should have 4+ years in IT support, strong communication skills, and familiarity with SCCM, VMware VDI, and AD/DNS/DHCP.

Qualifications

• 4+ years of desktop support or IT helpdesk experience.
• Customer service experience is a plus.
• Associate degree or OND in IT or related field.
• Strong hardware and software troubleshooting skills.
• Familiarity with SCCM, VMware VDI and encryption software is advantageous.
• Knowledge of Windows Server, AD, Exchange, TCP/IP, DNS and DHCP desired.
• Excellent oral and written communication abilities.

Responsibilities

• Organize training sessions for staff on new software and hardware usage.
• Diagnose and repair network-related problems.
• Maintain computer inventory and hardware surplus.
• Support LAN/WAN, VPN, VoIP, biometric and video systems.
• Issue and manage desktop interconnectivity with systems.
• Preserve data integrity and security of the computing environment.
• Assist in testing and deployment of new applications.
• Record, update, and document service desk requests accurately.

Skills

Troubleshooting hardware

Windows OS

Customer service

LAN/WAN basics

VPN setup

Communication skills

multitasking

Education

Associate degree or OND in IT

Tools

SCCM

VMware VDI

Encryption software

Active Directory

DNS

DHCP

Job description

Desktop Support/Service Desk Engineer

Net2Source Inc. is a Global Workforce Solutions Company headquartered in New Brunswick, NJ with its local offices in Texas, California, Florida, Illinois, Colorado and Michigan and its global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore, and India. Net2Source offers a wide gamut of consulting solutions customized to specific client needs including but not limited to Application Development, Workforce Management and Project Consulting.

Role: Desktop Support/ Service Desk Eng.

Job Location: Customer Office: 527 Gregory Terrace, Fortitude Valley Queensland 4006, Brisbane, Australia

Experience Level: 5+ Years

Job description:

• Organize training session for staff on the usage of new software/ applications and hardware
• Carryout diagnosis and repair of network-related problems
• Bring up-to-date and preserve computer inventory and surplus equipment
• Sustain and fix issues on LAN/ WAN, VoIP telephone, Biometric, Video systems and other computing equipment
• Make sure desktop computers interconnect seamlessly with various systems
• Preserve passwords, data integrity and file system security for the computing environment
• Vouch for and implement upgrades on systems to guarantee longevity
• Evaluate functional needs to decide system purchase specifications
• Ascertain and repair hardware and network connectivity issues
• Launch VPN access for all remote users
• Support for technical upgrading and maintaining of entire desktop systems
• Assist in testing and deployment of new applications and systems
• Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
• Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
• Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
• Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.

Requirements – Skills, Abilities, and Knowledge – For Desktop Support Technician Role

• Previous experience working in an IT support role, preferably four or more years’ experience
• Previous work-related experience in a customer service-related role could be a plus
• Minimum of an associate degree or OND in computer science, information technology, or in a related field
• Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop, and mobile devices
• Knowledge of Microsoft system center configuration manager, VMWare virtual desktop infrastructure, encryption software, as well as other software can be an added advantage
• Knowledge of windows server, active directory, Microsoft exchange server, as well as TCP/IP, DNS and DHCP is desired
• Good communication skills, both oral and written
• Ability to meet new people and commence conversations
• Ability to multitask effectively and work in a fast-paced environment.