Tech Support Associate – Frontline IT (9‑Day Fortnight)

Elmo Cloud Hr & Payroll; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Waalitj Foundation is seeking a Junior Technology Support Officer to join our Technology team. This 12‑month full‑time fixed‑term role is based onsite at the West Coast Eagles office in Lathlain and offers frontline IT support across two organisations.

Reporting to the Team Lead – IT Operations, you will assist with devices, Microsoft 365, printing, networking basics and onboarding/offboarding. Travel to regional sites is required and a service‑minded, collaborative approach is essential.

Qualifications

• Certificate III, Certificate IV, diploma or equivalent technology qualification.
• Experience in service desk or desktop support, device deployment or similar role.
• Knowledge of Windows devices, Microsoft 365 and basic networking concepts.
• Strong customer service, communication and problem-solving skills.

Responsibilities

• Receive, record, prioritise and resolve routine technology incidents and service requests.
• Provide frontline technical support for devices, Microsoft 365, apps, printing, phones and basic connectivity issues.
• Assist with setup, deployment, maintenance and troubleshooting of laptops and mobile devices.
• Support onboarding and offboarding, including user accounts and access, within delegated authority.
• Maintain accurate technology asset, licensing and support records.
• Assist with software updates, device compliance and routine checks.
• Provide onsite support across regional locations and assist with technology activities.
• Escalate complex issues and non-standard requests to the Technology team.
• Assist with technology projects and system updates under guidance.

Skills

Customer service

Communication

Troubleshooting

Organisational skills

Education

IT qualification (Cert III/IV or Diploma)

Tools

Windows

Microsoft 365

Networking basics

Business applications

Job description

The Waalitj Foundation is seeking a Junior Technology Support Officer to join our Technology team. This 12‑month full‑time fixed‑term role is based onsite at the West Coast Eagles office in Lathlain and offers frontline IT support across two organisations.

Reporting to the Team Lead – IT Operations, you will assist with devices, Microsoft 365, printing, networking basics and onboarding/offboarding. Travel to regional sites is required and a service‑minded, collaborative approach is essential.