Junior Technology Support Officer

Elmo Cloud Hr & Payroll; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Waalitj Foundation is seeking a Junior Technology Support Officer to join our Technology team. This 12‑month full‑time fixed‑term role is based onsite at the West Coast Eagles office in Lathlain and offers frontline IT support across two organisations.

Reporting to the Team Lead – IT Operations, you will assist with devices, Microsoft 365, printing, networking basics and onboarding/offboarding. Travel to regional sites is required and a service‑minded, collaborative approach is essential.

Qualifications

• Certificate III, Certificate IV, diploma or equivalent technology qualification.
• Experience in service desk or desktop support, device deployment or similar role.
• Knowledge of Windows devices, Microsoft 365 and basic networking concepts.
• Strong customer service, communication and problem-solving skills.

Responsibilities

• Receive, record, prioritise and resolve routine technology incidents and service requests.
• Provide frontline technical support for devices, Microsoft 365, apps, printing, phones and basic connectivity issues.
• Assist with setup, deployment, maintenance and troubleshooting of laptops and mobile devices.
• Support onboarding and offboarding, including user accounts and access, within delegated authority.
• Maintain accurate technology asset, licensing and support records.
• Assist with software updates, device compliance and routine checks.
• Provide onsite support across regional locations and assist with technology activities.
• Escalate complex issues and non-standard requests to the Technology team.
• Assist with technology projects and system updates under guidance.

Skills

Customer service

Communication

Troubleshooting

Organisational skills

Education

IT qualification (Cert III/IV or Diploma)

Tools

Windows

Microsoft 365

Networking basics

Business applications

Job description

Job Description

The Waalitj Foundation is seeking a Junior Technology Support Officer to join our Technology team. This newly created position offers an exciting opportunity to develop your technical skills while providing essential technical support across the Foundation.

This is a 12‑month full‑time fixed‑term position, based in the West Coast Eagles office located in Lathlain.

About the Role

Reporting to the Team Lead – IT Operations, you will work alongside the Waalitj Foundation Technology Lead and the wider West Coast Eagles Technology team as part of a shared technology function. Your primary focus will be providing frontline technology support to the Waalitj Foundation, with opportunities to contribute to West Coast Eagles technology activities, including match‑day events.

This unique arrangement offers the opportunity to gain exposure to technology operations across two organisations, work alongside experienced technology professionals and further develop your technical skills in a collaborative and supportive environment.

We are looking for a service‑focused individual with strong communication and problem‑solving skills who enjoys helping others and can manage competing priorities effectively.

The position is based onsite at the West Coast Eagles office in Lathlain, adjacent to the Waalitj Foundation Head Office, and requires travel to other office sites, program locations and regional or remote sites as needed.

Key Responsibilities

• Receive, record, prioritise and resolve routine technology incidents and service requests.
• Provide frontline technical support for devices, Microsoft 365, approved business applications, printing, phones and basic connectivity issues.
• Assist with the setup, deployment, maintenance and troubleshooting of laptops, mobile devices and other technology equipment.
• Support employee onboarding and offboarding, including routine user accounts, access permissions and software changes within delegated authority.
• Maintain accurate technology asset, equipment, licensing and support records.
• Assist with software updates, device compliance and routine operational checks.
• Provide onsite technology support across regional and remote locations and assist with agreed West Coast Eagles technology activities.
• Escalate complex technical issues, security incidents and non‑standard requests to the appropriate Technology team members.
• Assist with technology projects, system updates and other operational activities under the guidance of the wider Technology team.

Required Skills & Experience

• Certificate III, Certificate IV, diploma or other relevant technology qualification, or equivalent practical experience.
• Previous experience in service desk, desktop support, device deployment or a similar technology‑support role.
• Working knowledge of Windows devices, Microsoft 365, common business applications and basic networking concepts.
• Strong customer service, communication, troubleshooting, organisational skills.
• Ability to handle confidential information appropriately and recognise when matters require escalation.
• Ability to work respectfully and effectively with Aboriginal and Torres Strait Islander people, communities and stakeholders, with a commitment to culturally safe practices.

Essential Requirements

• Must be an Australian Citizen or Permanent Resident to apply for this role.
• Must hold a current WA class “C” Driver’s License and have access to a reliable vehicle suitable for travel to other offices, program locations and regional or remote sites.
• Have the capacity to undertake planned travel and occasional work outside standard business hours for approved activities.
• Hold, or be able to obtain, a National Police Clearance, Working with Children Check, Department of Justice Clearance, and Department of Education Clearance.

What We Offer You

• 9 Day fortnight.
• Salary Packaging benefits.
• Professional development opportunities.
• Friendly and supportive work environment.

Application Details

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.