Junior IT Support Officer — Onsite (9‑Day Fortnight)

Waalitj Foundation; Western Australia; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

9 Day fortnight

Salary Packaging benefits

Friendly and supportive work culture

Job summary

The Waalitj Foundation is seeking a Junior Technology Support Officer to join our Technology team. This 12-month full-time fixed-term position is based at the West Coast Eagles office in Lathlain.

You will report to the Team Lead – IT Operations and provide frontline IT support for the Foundation and West Coast Eagles initiatives, including match-day activities. Collaborative, service-focused environment with opportunities to develop technical skills.

Qualifications

• Technology qualification (Cert III/IV or diploma) or equivalent practical experience.
• Experience with Windows devices and Microsoft 365.
• Ability to handle confidential information and escalate when needed.
• Experience working with Aboriginal and Torres Strait Islander communities preferred.
• Australian Citizenship or Permanent Residency required.

Responsibilities

• Receive, record, prioritise and resolve routine technology incidents and service requests.
• Provide frontline technical support for devices, Microsoft 365, and basic connectivity.
• Assist with the setup, deployment, maintenance of laptops and mobile devices.
• Support onboarding and offboarding including user accounts and access permissions.
• Maintain accurate technology asset, equipment, licensing and support records.
• Assist with software updates and routine checks.
• Provide onsite technology support across locations and assist with technology activities.
• Escalate complex issues to the Technology team.
• Assist with technology projects and system updates.

Skills

Windows OS

Microsoft 365

Networking basics

Data security

Customer service

Education

Certificate III/IV or Diploma or equivalent

Job description

The Waalitj Foundation is seeking a Junior Technology Support Officer to join our Technology team. This 12-month full-time fixed-term position is based at the West Coast Eagles office in Lathlain.

You will report to the Team Lead – IT Operations and provide frontline IT support for the Foundation and West Coast Eagles initiatives, including match-day activities. Collaborative, service-focused environment with opportunities to develop technical skills.