Tech-Savvy Retail Consultant — Elevate Customer Solutions

Telstra; Melbourne; On-site; AUD 30,000 - 44,000; Full time

Benefits offered by this job

30% Telstra discounts

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave options up to 4 weeks

LinkedIn Learning access

Career development opportunities

Flexible working hours

Monthly performance rewards

Inclusive culture

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant in Melbourne. You’ll help customers choose the right products and services, acting as the trusted tech expert who guides purchases and enhances their digital experiences.

This iconic Australian brand supports flexible hours and a culture of growth. You’ll collaborate with a diverse team to deliver exceptional service, drive sales, and keep customers connected with the latest Telstra solutions.

Qualifications

• Excellent verbal and written communication.
• Ability to tailor solutions for customers.
• Proven ability to meet sales targets.
• Willingness to learn about products and services.
• Positive attitude and resilience in busy environments.
• Prior customer service experience is a plus.

Responsibilities

• Assist customers in selecting products and services.
• Provide expert knowledge on Telstra offerings.
• Aim to meet and exceed sales targets and KPIs.
• Collaborate with team to create a welcoming store environment.

Skills

Communication skills

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer focus

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant in Melbourne. You’ll help customers choose the right products and services, acting as the trusted tech expert who guides purchases and enhances their digital experiences.

This iconic Australian brand supports flexible hours and a culture of growth. You’ll collaborate with a diverse team to deliver exceptional service, drive sales, and keep customers connected with the latest Telstra solutions.