In-Store Tech & Customer Experience Specialist

Optus; Adelaide; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Discounts

Connected Day

Diversity Networks

Counselling services

Parental Leave

Job summary

Optus in Adelaide's Elizabeth store is hiring a Retail Consultant to be the face of Optus, delivering standout customer experiences and providing knowledgeable, friendly guidance on our tech solutions. You’ll listen, understand needs and recommend personalised options that delight customers.

This full‑time role emphasizes teamwork, adaptability, and calm problem‑solving in a busy retail environment, with benefits like exclusive discounts, Connected Day, and family-friendly leave.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Adelaide's Elizabeth store is hiring a Retail Consultant to be the face of Optus, delivering standout customer experiences and providing knowledgeable, friendly guidance on our tech solutions. You’ll listen, understand needs and recommend personalised options that delight customers.

This full‑time role emphasizes teamwork, adaptability, and calm problem‑solving in a busy retail environment, with benefits like exclusive discounts, Connected Day, and family-friendly leave.