Retail Tech & Customer Experience Consultant

Coleambally; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Product discounts

Partner offers

Connected Days

Parental leave

Job summary

Optus is hiring Retail Consultants to join our store team. You will help customers find the right products, explain technology clearly, and guide decisions with confidence. Expect a supportive team environment where learning and customer satisfaction are priorities.

Role involves working across retail trading hours, including weekends and peak periods, with opportunities for career growth within Optus and beyond.

Qualifications

• Strong customer service orientation and a friendly, helpful manner.
• Proven experience in sales or upselling in a retail environment.
• Clear communication with customers and team members.
• Ability to work as part of a team and adapt to shifting store priorities.

Responsibilities

• Assist customers in selecting products, services and solutions.
• Explain technology clearly and offer practical advice.
• Guide customers through decisions with confidence and information.
• Support customers with questions, concerns and issues with care and professionalism.
• Contribute to customer experience, sales and store goals while following store processes.
• Collaborate with the team to maintain a positive store environment.

Skills

Customer service

Sales experience

Communication

Teamwork

Tools

POS system

Job description

Optus is hiring Retail Consultants to join our store team. You will help customers find the right products, explain technology clearly, and guide decisions with confidence. Expect a supportive team environment where learning and customer satisfaction are priorities.

Role involves working across retail trading hours, including weekends and peak periods, with opportunities for career growth within Optus and beyond.