Tech-Savvy Retail Consultant: Elevate Customer Experience

Optus Enterprise; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts

Connected Days

Diversity networks

Counselling services

Parental leave

Job summary

Optus Enterprise in Brisbane is seeking a friendly Retail Service Consultant to join our city team in a full-time capacity. You’ll be the face of Optus, delivering standout customer experiences while building product knowledge across the full range of tech solutions.

You’ll listen with empathy, tailor solutions to customer needs, and help customers navigate questions from general inquiries to more complex issues, contributing to a welcoming, customer-first store environment.

Qualifications

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus Enterprise in Brisbane is seeking a friendly Retail Service Consultant to join our city team in a full-time capacity. You’ll be the face of Optus, delivering standout customer experiences while building product knowledge across the full range of tech solutions.

You’ll listen with empathy, tailor solutions to customer needs, and help customers navigate questions from general inquiries to more complex issues, contributing to a welcoming, customer-first store environment.