Customer-First Telecom Retail Specialist

Optus Enterprise; Adelaide; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Discounts

Connected Day

Diversity Programs

Counselling Services

Parental Leave

Job summary

Optus is seeking a customer‑focused Retail Consultant for our Elizabeth store in a full‑time capacity. You will be the face of Optus, delivering standout experiences and building deep product knowledge to help customers select the right tech solutions.

Join a supportive team that values culture, integrity and accountability. You’ll handle inquiries with empathy, contribute to a welcoming environment, and stay adaptable during busy periods to keep the store running smoothly.

Qualifications

• Experience delivering high-quality customer service in a fast‑paced retail environment.
• Ability to explain complex tech solutions in simple terms.
• Strong communication and active listening skills.

Responsibilities

• Be the face of Optus and deliver standout customer experiences.
• Develop product knowledge across tech solutions and explain them clearly.
• Understand customer needs and deliver personalised solutions.
• Handle enquiries with empathy and calm, de‑escalate when needed.
• Contribute to a welcoming, customer‑first store environment.
• Support the store during high activity periods to keep operations smooth.

Skills

Customer service

Product knowledge

Communication

Problem solving

Tools

POS systems

Job description

Optus is seeking a customer‑focused Retail Consultant for our Elizabeth store in a full‑time capacity. You will be the face of Optus, delivering standout experiences and building deep product knowledge to help customers select the right tech solutions.

Join a supportive team that values culture, integrity and accountability. You’ll handle inquiries with empathy, contribute to a welcoming environment, and stay adaptable during busy periods to keep the store running smoothly.