Tech-Savvy Retail Consultant: Customer & Sales Expert

Telstra Corporation; Victoria; On-site; AUD 45,000 - 48,000; Part time

Benefits offered by this job

Staff discounts

16 weeks parental leave

Flexible working hours

Extensive training & career growth

Job summary

Telstra Retail is seeking a Retail Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will represent an iconic Australian brand, delivering friendly, knowledgeable service and driving customer satisfaction across store performance.

You’ll stay current on Telstra gadgets and services, offering informed guidance while leveraging consultative selling to meet KPIs.

Qualifications

• Strong communication and interpersonal skills are essential for in-store interactions.
• Ability to tailor solutions and explain products clearly.
• Proven drive to meet or exceed sales KPIs and targets.
• Willingness to learn about tech products and services.

Responsibilities

• Deliver exceptional customer experiences by helping customers select products and services.
• Act as a go-to tech expert, staying up-to-date with Telstra offerings.
• Use consultative selling to achieve and exceed sales targets and KPIs.
• Collaborate with team to maintain a welcoming, productive store environment.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra Retail is seeking a Retail Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will represent an iconic Australian brand, delivering friendly, knowledgeable service and driving customer satisfaction across store performance.

You’ll stay current on Telstra gadgets and services, offering informed guidance while leveraging consultative selling to meet KPIs.