Tech Lead - Microsoft Cloud Support & Azure/365 Delivery

Data#3; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Data#3 in Sydney is seeking a Technical Lead for Microsoft Support Services to steer cloud support delivery and shape a high-performing team. You will provide hands-on leadership across Azure and Microsoft 365, mentor engineers, coordinate multi-team delivery, and own complex customer environments while driving service improvement and operational excellence.

Join a managed services environment that values collaboration, process improvement, and customer-focused delivery, with opportunities to

Qualifications

• Hands-on experience with Microsoft Azure and Microsoft 365.
• Proven ability to lead escalations and coordinate delivery across multiple teams.
• Strong troubleshooting, prioritisation and customer-experience focus.

Responsibilities

• Provide technical leadership and act as a senior escalation point across Azure and Microsoft 365.
• Coordinate team resourcing, ticket priorities, customer coverage and operational continuity.
• Own and support complex customer environments, incidents and technical service risks.
• Lead customer onboarding, service transition, access readiness and operational handover activities.
• Work across engineering teams to resolve issues spanning cloud, security, networking, server and EUC services.
• Mentor engineers, support development plans and participate in technical recruitment activities.
• Improve operational reporting, knowledge documentation, support processes and automation.
• Participate in change governance, customer operational reviews and CAB activities.

Skills

Azure

Microsoft 365

Team leadership

Escalation mgmt

Mentoring

Customer ownership

Tools

Azure DevOps

Job description

Data#3 in Sydney is seeking a Technical Lead for Microsoft Support Services to steer cloud support delivery and shape a high-performing team. You will provide hands-on leadership across Azure and Microsoft 365, mentor engineers, coordinate multi-team delivery, and own complex customer environments while driving service improvement and operational excellence.

Join a managed services environment that values collaboration, process improvement, and customer-focused delivery, with opportunities to