Tech Lead – Microsoft Cloud Support (Azure & 365)

Data#3; Sydney; On-site; AUD 180,000 - 230,000; Full time

Job summary

Data#3 in Sydney, Australia, is seeking a Technical Lead for Microsoft Support Services to guide cloud support delivery across Azure and Microsoft 365. You will combine hands-on technical capability with customer ownership, team coordination and mentoring to drive performance and outcomes.

As a senior escalation point, you’ll own complex environments, coordinate priorities, onboard customers, and work with engineering teams to resolve cloud, security, networking, and EUC issues.

Qualifications

• Strong hands-on experience with Microsoft Azure and Microsoft 365 environments.
• Experience leading technical escalations and coordinating delivery across multiple teams.
• Excellent troubleshooting, prioritisation and customer expectation-management skills.

Responsibilities

• Provide technical leadership and act as a senior escalation point across Azure and Microsoft 365.
• Coordinate team resourcing, ticket priorities, customer coverage and operational continuity.
• Own and support complex customer environments, incidents and technical service risks.
• Lead customer onboarding, service transition, access readiness and operational handover activities.
• Work across engineering teams to resolve issues spanning cloud, security, networking, server and EUC services.
• Mentor engineers, support development plans and participate in technical recruitment activities.
• Improve operational reporting, knowledge documentation, support processes and automation.
• Participate in change governance, customer operational reviews and CAB activities.

Skills

Azure

Microsoft 365

Technical Leadership

Escalations

Team Coordination

Mentoring

Customer Focus

Cloud Security

Tools

Azure Portal

Microsoft Partner Center

Job description

Data#3 in Sydney, Australia, is seeking a Technical Lead for Microsoft Support Services to guide cloud support delivery across Azure and Microsoft 365. You will combine hands-on technical capability with customer ownership, team coordination and mentoring to drive performance and outcomes.

As a senior escalation point, you’ll own complex environments, coordinate priorities, onboard customers, and work with engineering teams to resolve cloud, security, networking, and EUC issues.