Associate Microsoft Cloud Systems Engineer

Data#3; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Data#3 is looking for an Associate Systems Engineer to join our Melbourne-based Managed Services team, supporting customer Microsoft Cloud environments across Microsoft 365 and Azure. The ideal candidate has around 2 years’ experience in an IT outsourcing environment, with a passion for troubleshooting and building technical capability.

You will work with cross-functional teams and take ownership of incidents to resolution.

Qualifications

• 2 years’ experience in an IT outsourcing environment.
• Experience supporting Microsoft technologies such as M365 and Azure.
• Strong troubleshooting and time-management skills.
• Excellent communication and customer service abilities.

Responsibilities

• Support and proactively analyse customer Microsoft Cloud environments.
• Identify opportunities to improve performance, capacity, event and security monitoring.
• Troubleshoot incidents and contribute to problem resolution.
• Take ownership of customer requests and incidents through to completion.
• Collaborate with technical teams, presales and sales.
• Mentor and support lower-level support teams.

Skills

Microsoft Cloud

Troubleshooting

Customer service

Time management

Education

IT qualifications/certs

Job description

Data#3 is looking for an Associate Systems Engineer to join our Melbourne-based Managed Services team, supporting customer Microsoft Cloud environments across Microsoft 365 and Azure. The ideal candidate has around 2 years’ experience in an IT outsourcing environment, with a passion for troubleshooting and building technical capability.

You will work with cross-functional teams and take ownership of incidents to resolution.