Azure & MS 365 Escalations Lead | Tech Team Mentor

Searchability®

Sydney

On-site

AUD 110,000 - 120,000

Full time

43 hours ago

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Job summary

Searchability® in Sydney is seeking a Technical Support & Escalations Team Lead. The role combines hands-on technical problem-solving with leadership of Level 2/3 escalations across Microsoft Azure, Microsoft 365, networking, and infrastructure.

Based in Sydney, it offers a permanent opportunity with a strong focus on service delivery and technical standards. You will mentor engineers, drive root-cause analysis, and contribute to improving internal processes and documentation while managing

Qualifications

Proven experience in Level 2/3 IT support and senior technical roles.
Hands-on Azure experience; able to troubleshoot cloud infra issues.
Strong Microsoft 365 administration and troubleshooting.
Knowledge of Entra ID and Active Directory.
Experience with Windows Server administration and infrastructure maintenance.

Responsibilities

Support day-to-day technical performance of the team while handling complex Level 2/3 escalations.
Act as senior escalation point for engineers and resolve challenging incidents.
Investigate and resolve Azure infrastructure issues, including VMs and networking.
Support Microsoft 365, Entra ID and related infrastructure services.
Mentor engineers, prioritise tickets and uphold service delivery standards.
Document issues and contribute to process improvements.